Amica Mutual Insurance Company - Frisco (TX)

5 /5 TS P.: This insurance deserves my good reviews. It’s my first time, claiming it for my car fixed due to unexpected happenings. And they are very good on communicating. They really make sure that we’re all takin care off. Which so nice of them. They were very easy to communicate as well. We are very pleased of their business. Hope you guys continue doing good to the clients. Thank you!

1 /5 Valerie Rodriguez: When I moved to Texas in 1990 I got a job with Amica and switched my policy over. Even after leaving the company in 2000 for a job elsewhere, I didn’t change/move my policies. I was loyal to Amica because I knew what a great company they were. Recently we had to file a claim because of a fender bender and as much as I hate to say it, the experience has been horrible. I don’t know what has changed with the company but it is not the same. Everything about them use to be about customer service but that couldn’t be further from the truth now. I am the customer, I’m paying you to provide me with excellent service and to be my advocate. It’s been 3 weeks since this accident happened and the adjuster hasn’t returned one phone call, better yet, his manager doesn’t respond either! Time to file a complaint with TDI and start looking for coverage elsewhere. There are plenty of other companies out there that will welcome my business and treat me, the insured as a priority.

1 /5 Mariah Funches: Do not recommend for car insurance. My family has had Amica since 2010 and in this recent claim they have treated me with little to no care or empathy. The injury adjustor was assigned 7 months after my car accident and was distasteful and manipulative. I have not received the proper support I expect as a policyholder for an insurance company.

1 /5 Byron: If you think this review is a singular event, just read the other reviews, and just look at the bar graph, this Frisco location has more 1 stars than any other. This Amica insurance just gives sympathetic replies but no action. Standard operating procedure with this Amica location. Highly unethical, and it starts at the top. Looks like Ill have to file a report/ complaint on these people to the TDI (Texas Department of Insurance) and the BBB. Their motto should be, "ignore as long as we can and screw the people." My story. A lady, covered with this Amica insurance, hit my Lexus mirror with her shopping cart and scratched it, and I have a witness; my wife and I observed it, too. The policy holder confirmed she hit my car. That was 14 May 2024. I called her insurance (this one) and requested a claim. Ive called 6 times. They have never returned my calls and each time I call, it goes straight to their voice mail. Trash service, ignores their responsibility about getting it fixed, and out of desperation, I had to contact my insurance to call them. My insurance company is now involved. Now, I understand how an insurance company screws you. They just ignore you thinking youre a little person, and they can ignore your request and claim. What a terrible, awful company. I see why they only have 2.5 stars. No call back, no help, no service, and it appears they will try to cheat you. Whos in charge here, some crook? If I were an employee here with any respect for myself and others, I would quit and go to a real, ethical company that treats people fairly. First, my insurance, next lawyers, and perhaps small claims court.

1 /5 Silvia Rodriguez: Too expensive and bad customer service. I been with Amica for almost 10 years but I been slowly getting my business somewhere else. I started with two home owners policies and 3 cars. Now I only one have a car policy with them but I’m working on moving my car policy somewhere else too. I’m currently paying 230.00 for a 2013 Nissan. I have no tickets and no accidents, this is ridiculous. The Last person I spoke with was helpful and friendly she sent me a new quote. However, the person I spoke before her was very rude and not knowledgeable. I will not recommend this company.