Progressive Insurance - Claims Office - Lewisville (TX)

The BlasterMaster Honestly, there is not enough space on the internet to list what an awful insurance agency this is. In my 45 years of all types of insurance, I have not experienced anything like this. My agent Tony Sanchez talked about how he is special and my experience with him and with his broker was just the opposite. Contacting Tony was always difficult. Typically I had to send a few messages to get him to call back. Sometimes weeks in-between. He once sold me a wrong policy which I caught and he blamed on someone else. Then his follow-up on my credit was useless. My payments were all messed up and after several calls to Tony, I contacted the insurance company myself to straighten it out. Then there was a claim which I understand he filed incorrectly. This caused months on delay. In the end, the insurance company offered a settlement far below my deductible. I made a few calls to Main Street Ind. Insurance agencies. I only always got an answering machine. Of my calls, they only returned 1 call which didnt answer my question so I left another message that was never returned. Finally a contacted Tony to not renew my insurance and once again, he gave me the wrong information for what I requested. So once again, I had to call the insurance companies myself to fully cancel my policies. So not only did Tony Sanchez not fulfill his responsibilities as my agent, he caused a list of problems that I had to resolve. And my experience was Main Street Independent Insurance Agencies Inc was no different. I would not recommend Tony Sanchez nor Main Street Independent Insurance Agencies Inc..

Norma Hinojosa I know I’m good hands when Ebie Serda is my agent.She is so professional handling all my affairs and she is super friendly and very attentive to all my questions and needs. She’s always gone above and beyond for last 11 yrs that I’ve been with Allstate. I will definitely recommend Ebie and Allstate for all your insurance needs.

Kayla B I am more than blown away by the customer service that has been provided to me by Assured Partners of Texas. Leann has gone above and beyond to help me in an insurance situation that has been a nightmare to say the least. I have now moved out of state, and she still way able to help find me new quotes in my area and answer any and all of my questions about law and policies between TX and AR. I highly recommend Assured Partners for all of your insurance needs! I will definitely be following up with HQ to praise the efforts of this team!

William Medrano I have been a client with Matt and the staff for over 4 years and Im very happy with their service I definitely recommend them.

Mike Hatcher We have been using Vince for our commercial insurance needs for years and he always takes GREAT care of me! The customer service and communication are top notch which is super hard to find now.

Linda Jones Micah Lyssy has been my insurance agent for 3 years now and has always found me the best deal. His customer service and responsiveness is outstanding. I highly recommend this company!

Charles Gabriel My wife and I met with Mike Bauer this afternoon (10/29/2024) for a scheduled annual review on our Medicare Supplemental Insurance and Prescription Drug Plans. Mike is an extremely kind, patient and professional individual who represents his client base and organization extremely well. During our review, he took the time to present and explain the overall background of our focused plans and all aspects of any planned or implemented changes. He presented the pros and cons of our plans and potential alternatives considering costs and levels of effective coverage. Overall we were very satisfied with the review and timeliness of the review.