American Option Insurance Agency - Frisco (TX)

1 /5 Elijiah Goodyear: Absolutely terrible service. Brandon and his team got our insurance quote smoothly to help with closing, and their “5 star service” stopped shortly thereafter. When they never submitted our policy for binding, never notified us our new property was uninsured or anything. They just left us sitting, with an uninsured house for MONTHS before citizens returned our escrow payment and our “agents” realized something was wrong and tried to fix it. They did this by lying to me and blaming the entire situation on citizens insurance. Even called me to tell me how these things happen, and belittle my intelligence and knowledge of the process. When I tried to implore that they talk to Citizens on my behalf, as an insurance agency is supposed to do, I was told there was no point as Citizens never answers the phone, and that American Option couldn’t be bothered, that they “ already put more effort into this file than they were getting paid for”… yes I was actually told that, instead of the truth, that they failed to submit our documents and secure the policy we had paid and agreed to. After calling citizens they answered the phone rather quickly, immediately got a manager on the phone, and walked me through their notes on file from each interaction they’d had with American Option, and that American Option had completely failed to do anything for my policy beyond securing a quote. Awesome service right?! I am now 6 months out from closing and am paying TWICE the insurance rate I originally paid for, and it keeps getting increased. If I could give zero stars I would! Absolutely DO NOT trust your home buying and livelihood to this lazy, unprofessional, and unaccountable institution.

5 /5 Joshua Frisch: Brandon and his staff have always been more than helpful and pleasant to work with. I have been with Brandon for over 5yrs and not once have I had an issue go unresolved or unattended. I have even gone out on my own many times to see if I can find a better rate and I have never even come close to what they are able to provide! I highly recommend Brandon and his entire staff! Thank you all!

5 /5 Jim: Sue and her team work tirelessly to get me the best coverage at the best price. Sue worked late into the night to make sure I did not miss a deadline. I am very grateful for the service American Option provided me.

5 /5 See Yourself LLC: Home owner Insurance in Florida has become increasingly difficult to navigate and get to a good destination. I found a great captain to help guide me thru my insurance dilemma and successfully meet my needs. Sue Armel is an extremely knowledgeable professional, a hard worker, communication personified and i would recommend her highly for her services. Thank you again. Sam Capri Naples Florida

5 /5 Lisa CapeCohen: Working with American Option Insurance is always a pleasure. Their staff is responsive and level of professionalism is top notch! Nothing better than receiving quality insurance with great pricing! I recommend American Option Insurance to all my clients and co-workers in the Real Estate Community.