Grayless Insurance Agency, LLC - Richmond (TX)

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

Denisse O Great customer service at the San Salvador location. Mary Ann was very helpful. Mary Ann went above and beyond in giving me the best quote. I definitely recommend this location on the south side.

EYSELATARY Very satisfied! I am extremely impressed with the knowledge and friendliness of the staff. Not only did they save me a rate on auto insurance, they were also able to provide my renters insurance, & because I got both I was provided with a discount. The efficiency & promptness of the service I was provided more than accommodated my needs. I look forward to purchasing a life policy with them as well. Lastly I love supporting local businesses & this by far one of the best around. It’s a breath of fresh air to experience such great customer service in this area.

Tawanna Lewis Maribell at the insurance company was very nice an made sure I received a great monthly an low down payment to start my son policy

Hannah Setzer Paige is the best at what she does. You won’t be disappointed in letting her handle all of your insurance needs!

Denise Hanson I have found my forever agent! Not only is my insurance agent Chris Wray phenomenal, but so is all of his staff. They found me the best rates AND they have outstanding follow up. I feel like part of their State Farm family.. rather than just a customer. I highly recommend CHRIS WRAY/ STATE FARM INSURANCE

Raquel Herrera I’ve been working with Tyrone for a couple of years now and he has been so helpful, knowledgeable and quick to reply whenever I have insurance questions and make sure I get the best options. I couldn’t ask for a better insurance agent. I highly recommend!

Taylor Johnson Aaron “the Ace” Capilla is simply awesome. He has answered questions and got my insurance swapped from mountaintops and islands. He is famous in the town of Borger for his billboard that once had a tree fall through it. Customers far and wide flocked to see the the advertisement for insurance that came to be an insurance claim. I was once asked if I had to compare Aaron to another agent, who would it be? My answer, Phil Colson, capable of bringing earths mightiest heroes together.