Altima Auto Insurance - Garland (TX)

1 /5 Adrianna and Mommy Morey: I was with this company for 18 months. My insurance just kept getting higher and higher every 6 months. Their customer service is horrible. I switched to Baja. Much better customer service. Lower rates. I called to cancel and was told to fax a cancellation request in. Called today to confirm they got it and they had no record. A couple hours later they found it. So if I paid 86$ on the 15th and cancelled on the 25th, I should be refunded about 2/3 of my money. They tell me Im only getting $29 back. How is that possible that they can just cheat people out of their money like that. I promise I will never recommend anyone to go here. HORRIBLE ! and I will be contacting BBB over this. You cant just keep peoples money

1 /5 Bigg Love: I wouldnt even give this place one star... I was recommended to go there and I was trying to be social with the alleged lady and told her that my friend was trying to get me to go to Amax and I was glad I didnt and I was going to tell her to come to Altima... Well the lady made a strange comment and said well you can go ahead and go there if you want to and she quoted me over $2000 just for 6 months and I was honest with her and I told her it was too much for me and she had a smirk on her face and answered her phone like she was truly happy to not have my business I was very honest with her about my moving violations like I was with Amax and they quoted me $966 for 6 months! Thanks Altima for being rude to me...appreciate that!

5 /5 Ana Paola Lopez: Great customer service! I was very happy to have such a patient and knowledgeable staff member help me Today. Fatima did an amazing job answering all my questions and assisting me with my policy. I’m very grateful for her patience and assistance!

1 /5 Abraham Contreras: I dont recommend this company for nobody. Me and my father have the same first and last name. His been in some accidents. So they where giving me a bigger quote. After explain it to them the lady said they couldnt verify until she made some calls. Unfortunately it was almost 7pm. So I went back the next day. And said she called and couldnt verify. How can you not verify. Really how. We have different ages, date of birth, and different licences numbers. Yes I did have similar problems with other insurances but after 10mins they verify that it wasnt me. If you cant do something simple as that. Makes me wonder if they know what they are doing.

5 /5 Ms Limon: I really needed new insurance and was recommended to try this place. They didnt let me down. They were friendly and helped me get coverage I could afford, and it didnt take long.