Zales - Albany (NY)

5 /5 Ashley Bienvenue: Candy was absolutely amazing to work with! She is so sweet and funny! She made the ring shopping experience very memorable and stress free. I didn’t feel like I was getting ripped off or pushed into a purchase I didn’t want. She really listened to my thoughts of what I liked and disliked and got me to my dream wedding band. Highly recommend!

5 /5 Ari Rossetti: Bought a watch and bracelet a few weeks ago, India was my zalesperson. She was very sweet and personable. Super efficient and had alot of product knowledge. Her amazing customer service was the biggest factor in my purchase. Thank you so much india! Would 10/10 shop with her again.

5 /5 Teresa Honsinger: The sales reps are very courteous, experienced and helpful. Marisa wagg really helped me find the best engagement ring in the style and shape I wanted. Ty, Marisa your the best! I definitely recommend Zales in Colonie.

5 /5 Maekyla Pratt: My mom and I went to Zales so she could have her ring fixed (one of the diamonds fell off at work). Marisa was there to service us and she was quick to help. She placed an order to have it repaired and even showed my mother how to use the app to pull up all her order and jewelry info. Upon further inspection of the ring Marisa discovered it would be hard to repair and gave us several options while canceling the repair order. We decided to trade in and get one brand new. Marisa was very patient while my mom decided which ring to purchase and gave us some recommendations. Transaction was very smooth and she made sure to try and get us the best deal we could get from the trade in. Hands down one of the best customer service interactions we have had. She was very helpful, patient, polite, and friendly. We know who to go to for any other purchases from Zales!

5 /5 Tina Shrum: Marisa was absolutely amazing. Despite the store being busy, she made me feel like I was the only customer in the store. Her knowledge of the gems stones, quality and wearable designs was exceptional. She explained the sales are the reason warranties are so important. I have recommended family and friends request her personally for their future purchases.