1 /5 Dean Wells: I took two watches in for repair in November: one needed the steel band fixed, the second needed a crown replaced. The guy said he needed to order a crown. I didnt hear anything back for a month, so I called. He said he was still waiting for the crown. I didnt hear anything back for another month, so I called. He acted a little startled with I started the conversation with, "I brought some watches in two months ago..." He finally said, "Oh, oh, yeah. Im getting ready to take apart now. Ill let you know when I get it back together." I heard nothing for another 10 days. I called and told him I was coming to get them. When I got there, the watch with the broken band was fixed; the other one was never touched because he said he couldnt get the part. They had my watches for a total of 76 days.