3 /5 Jacob Allen: App and website have been redesigned to make payments from external accounts very difficult and very invasive. They have been able to accept payments from me just fine for years, but now they expect me to enter my social security number to use an external account without logging in. If I login, I now have to re-register my checking account that Ive been paying with for years. Part of this registration is waiting 3 more business days to confirm deposits. I guess Im going to wait for the auto-draft...that will come from the same account Ive been using for years. I called about this last month, and was informed I have to be patient with the new system as they work the bugs out. I wholly disagree with that. They should have worked out the bugs before they rolled it out, and here I am a month later still having difficulty trying to make a payment Ive been making to them for close to 3 years. Absolute garbage. If there are any hiccups with my autopayment, I will absolutely be contacting the Better Business Bureau.
Ive updated my review to increase it from 1 star to 3 stars as I was contacted by US Alliance after leaving this review. They were able to immediately add my original external account back in to pay from, so it works again like it used to. That said, this should have defaulted this way for all customers as Im certain Im not the only one having this issue. Nick Hennessey was incredibly helpful getting this resolved. He was even willing to call me from his personal cell phone as it was nearly impossible to understand him from the computer phone US Alliance has provided to him, so hopefully theyll get him a better one once they see this. He certainly shouldnt need to use his personal number to resolve issues, but I really appreciate that he was willing to.
