U.S. Social Security Administration - Monticello (NY)

5 /5 Melissa Miller: I was pleasantly surprised by my visit to the Monticello SSA. I came in without an appointment, registered, completed my paperwork and met with a representative in 15 minutes. Although every pen had been stolen from the lobby and booths, the security guard was nice and lent me one. The clerk was very friendly, efficient and clear about next steps. In comparison with many other government offices, I think they did a great job. Kudos!

1 /5 Ariella Moses: Incompetent staff and supervisors. I was denied a social security number for my 2 year old foreign born son ( citizen of the US and Colombia) despite presenting the official documents required (my passport, his passport, and his foreign birth certificate certified by the issuing agency). This is the same document I use to travel with him internationally without his father. Its legit. The person working there wanted my consular report of birth abroad, which I should not have needed because I had our passports and his birth certificate (the preferred documents listed on the instruction page). I had to go to another office in Middletown to do the same exact thing and I got his social security number with no problems using the same documents I had tried to use here. Not all birth certificates have seals. Some have stickers. Its your job to know this. Please follow your own instructions and help your staff if they are struggling: See your own instructions below: "All documents must be either originals or copies certified by the issuing agency. We can’t accept photocopies or notarized copies of documents. We may use 1 document for 2 purposes. For example, we may use your child’s passport as proof of both citizenship and identity. Or, we may use your child’s birth certificate as proof of age and citizenship. However, you must provide at least 2 separate documents."

1 /5 Chadoi Haughton: the system is just sloppy they do everything in the power not to use the phone so answer questions there call back systems don’t seem to work just frustrating knowing we live in 2025 and we can’t even speak to a real person for real feedback on anything

5 /5 Marek Wilczek: I have to say that I dont understand why this office has so many bad reviews. I was served recently over the phone (due to pandemic), spoke with a lady (first time) to make an appointment and she was very nice and helpful. Then on appointment day Mr. A. Marte called me to set up my and my wifes benefits. We were on the phone for about an hour and a half but it didnt bother me because Mr. Marte was very professional, helpful and patient when I asked him hundreds of questions. 5 stars for them!