Tyler Bates - Associate Financial Advisor, Ameriprise Financial Services, LLC - Poughkeepsie (NY)

Shannara Feliciano This has got to be the worst Bank of America branch I have ever been to. Came in for a simple pin reset for my card and I was there for close to two hrs before deciding to leave. Ended up going to the teller to withdraw money I needed to get out the atm and it was way quicker. He asked someone who was the manager to take care of me really quick because I was next and had my young kids who had to use the restroom and manager declined. Meanwhile he has plenty of time to prance around the branch back and forth being selective on who he helped.

Paula Alberti Daniel at the Catskill NY location is great to deal with and helps me through filing two businesses and our personal taxes with ease.

Philip Fardig I am very satisfied with the honest Integrity, Knowledge and Friendly Personality, easy to work and relate too, I am confident and at peace knowing my familys financial planning is completely covered for the next chapter in life.

Fitzwilliam Darcy The worst financial institution I have ever dealt with-- ever! The robotic phone menu is maddening and lacks sufficient options. When you do get a human on the phone (after a half-hour wait), they are ill-informed and incompetent. They keep claiming I have a savings account when I dont. They are incapable of following simple instructions regarding an RMD. I wanted direct deposit but couldnt set-up online and after nearly an hour speaking to two representatives, I decided to stick with a check mailed to my home. Yet, a few days later, TIAA used the account and routing # given initially for my checking account and without my knowledge or consent, indeed despite my express request to a representative not to do so, they withdrew small sums from my checking account to God knows where-- and then I received a form letter saying that they could not "complete" my request for an RMD-- Now, as I type this, I am on hold yet again (3rd call in 2 weeks) waiting over 1/2 for another rep to clarify what is going on. As I said, worst financial institution ever. I will try and get my money out totally asap! This was a simple request for a RMD and they are totally unable to process this. Go elsewhere if you can.