NBT Bank - Cooperstown (NY)

2 /5 Randy Devins: Waited in the drive through for $20 cash because their ATM was out of service. Teller then took 10 minutes to give me cash after giving her my withdrawal slip.

5 /5 Carl L: Jan 3, 2025-everything I said on 9/5/2024-is still true today and many other visits. 9/5/2024-Consistently excellent customer service since 1983, under different bank owners. Recent special mentions for current Mgr Mary, Ast Kim, cashier Anneth and yesterdays cashier that I did not get her name yet. Each of the above is always professional, friendly helpful and does their job well. Anneth, who I usually deal with is ALWAYS PLEASANT, and EFFICIENT. 3/19/2025 This banks team is ALWAYS a pleasure to deal with. ----------- Every single visit ALWAYS deal with EXCELLENT PEOPLE WHO DO THEIR JOB WELL AND MAKE BANKING HERE A PLEASURE. Please never change A VERY WELL RUN BRANCH Carl 9/4/25-ATM cashier great; as usual (Sorry do not remember your name, but she knows mine & greets me) A great bank team and the reason I use NBT bank. Thank you for great service Carl L

1 /5 Tracy Davis: Went there to cash a government check from SSI was told no because i didnt have account with them any longer. That in its self is a long story. As well as the other person was not there who name is on the check. But the check is mine. I kept repeating but its a government check. I i say no then its no. Im reporting you i said. Sge said go a head. I did to the treasure department in Washington DC. Done with this whole bank. That go by there own rules not by government or federal laws.

1 /5 Jim Vincent: Extremely rude customer service

1 /5 Vicky Press: Unsatisfactory customer service after being an account holder for 25 years. I have now switched banks.