5 /5 Cory Hye: **UPDATE**
⭐️⭐️⭐️⭐️⭐️ (5/5 stars)
I recently ordered some jewelry from TraxNYC and initially had issues with delays and slow communication. I left an honest review about my experience. To my surprise, about 10 hours later, I was contacted by the owner himself, who called me personally to find out what was wrong and promised to handle it.
Because I’m in Japan and there’s a time difference with the East Coast, I went to sleep. When I woke up, I had a personal video from the owner showing my product in hand, plus he said he was including a gift. Not only did I get a tracking number right away, but he also sent me an autographed .999 silver coin as a bonus.
I’m blown away that my small order caught his attention. This is a company making $100K pendants for celebrities, yet the owner still took the time to make things right for me. Incredible customer service and respect.
Highly recommend TraxNYC. Five stars from me.