The Freislich Group, Inc - Watertown (NY)

Mark Hagan My family was on a trip back home and decided to stop by at 830 on a Saturday when we pulled up it looked as if they were closed. We pulled through the drive thru and was told they closed the lobby due to being “short staffed” with 4 employees but they weren’t even remotely busy! We needed to use the restroom and asked if we could come in and was told no by the manager on duty. She was extremely rude and was a big Smart A•• telling us the restrooms at the gas station were very clean and open. When I asked for corporate’s information she was extremely rude. On top of all this ALL of the food was cold and not edible. This is ridiculous and definitely will sway my decision to eat at Wendy’s! I’d be embarrassed for serving that garbage!!!!! My 12 year old daughter could do better than your Manager!!!

DJ P Retained Joe OHaver as my financial advisor when he worked at IBN financial to help me plan and manage my 401/IRA as I was planning to retire. I wanted to generate a steady income stream from my investments. He recommended that to achieve a stable and secure income stream that I heavily invest in REITs. After multiple discussions he assured me that this investment would meet my objectives and that they were stable and low risk and I would be able to get my cash back within 5-10 yrsrs. End result after 10 years is I now have multiple large REIT investments that are not paying any dividends and have cancelled their buyback. They ended being useless money loosing investments with no way to get my funds back without substantial losses. His recommendation was based on his or IBNs commission and not what was best for me. Avoid him and IBN financial at all cost if you want to protect your money.

Wayne Kalb Special thanks to Pam for her help taking care of my daughter and her account. She was awesome!

Jeff Bell My father-in-law had his retirement account transferred by his ex-employer to Fidelity from another financial services company. It was a somewhat complex situation. We went into the Albany office and, although it took two hours, Lilien was very helpful and did everything that she could to help resolve the situation. Dealing with Fidelity can be complicated, but so far I have had only positive interactions with this local office.