1 /5 Larry Smith: My daughter who just moved back to the area from California, where she was a project manager for a Large construction company, went to the Speculator branch of NBT to set up a business Checking/Savings Account for a local restaurant that she is buying and will be operating in the very near future. When she explained to the teller what she would like to accomplish, she was met with sarcasm and skepticism. Every time she exchanged information with the bank employee she was dealing with, she was made to feel as if she was incompetent and incapable. After continuing to politely engage with this NBT employee and getting absolutely no where she retreated, completely frustrated and returned home, where she told me details of her experience.
When she ask me for a recommendation on which bank she should choose to establish a business relationship, I recommended NBT, because they have a branch in Speculator as well as the Gloversville / Johnstown area. This whole incident has been degrading and frustrating to her, and embarrassing to me as well, as it was me who pushed her in that direction. The NBT employee in question most definitly needs to polish her skills in customer relations and treat customers with a enhanced level of respect, and focus on helping her customers achieve there objectives rather than looking down upon them and making them feel incompetent. A bank in a remote area such as Speculator, NY should be Extremely eager to establish new business accounts and relationships, which sadly was totally contrary my daughter’s experience.
