Scott Grates - State Farm Insurance Agent - Utica (NY)

Adil Rahman Ive been a client of this agency for nearly over 5 years. I have absolutely no complaints, from the first day Ive worked with Melanie and she has been absolutely wonderful, always prompt with following up, always diligent in her work, and continues to help you until whatever problem you have is resolved. The agency is certainly a bang for your buck, they find you the lowest rates and their customer service is beyond excellent. Throughout my time with them, Ive probably only had 2 or 3 issues that was on the insurance companys part and each problem was resolved in less than 72 hours, even if their whole team has to play a part in making sure your problem is resolved. That entire team is amazing. If you dont like dealing with the tedious processes and headaches insurance companies put you through, I highly highly recommend this agency.

ibrahima sory camara Been coming here for more then 5 years very good people Dana is super helpful when you need anything insurance related she get done.

Bonnie Silvernail Matt Roe and his team have always provided us complete and prompt service. Whenever I reach out to Carrie she is immediately responsive to my questions and provides me the information I need to make a decision. I appreciate the attentiveness to detail and the professional handling of all our insurance needs.

Lisa Ashton Unfortunately we sustained some damage to our boat & had to file a claim . As usual , Stephen made the process so smooth & easy for us ! I know he immediately started the claim on his end because within hours I was contacted by a rep from the insurance. Company . I also love that he actually answers the phone & I don’t have to go through an automated system like all other companies . He is so professional & he actually cares ! Reassured us to call back if we had any questions or concerns . I love this company !

Md Chowdhury I had a great experience working with Iris Clark from Skyscraper insurance. She was extremely helpful, professional, and knowledgeable throughout the entire process. Iris patiently answered all of my questions and made sure I fully understood my coverage options. She responded promptly to my calls and emails, and her friendly attitude made the experience stress-free. Its not often you come across customer service this good. I truly appreciate her support and highly recommend her to anyone in need of insurance assistance.

Linda Heintze Sibyl is great at her job. She really spent time with me explaining this years changes for my Medicare. She found the best plans for me. Feel better with her guidance.

Marites Gerow The attending agent Mr. Phil Watson was very helpful and the processing was reasonably fast. I am very happy with the service.

Stephens packs Great service, Thank you!

akeel sailan Hands down best rates, best service in upstate New York. They’re always there when you need them and get you going in minutes!!! Definitely recommended!