Robert L Kelly General Insurance - Syracuse (NY)

Ann Wexler We’ve been using True insurance for five year for both home and auto. Excellent service. Prompt returns of calls and helpful with questions, and very reasonable prices. No claims so far but we expect helpful service if we ever do have one

Tim Duffy Andrew and Jamie have been amazing with response time to questions regarding our coverage. Andrew was able to lower our yearly costs considerably, and increased my coverage. He took the time to explain why my coverage wasnt sufficient with my previous insurance agency, and help make sense of all the complexity around insurance. Highly recommend.

Jonathon Knapp I am always confident when I call James Wright that I will receive the highest quality service possible. James always gets the job done and I know with out a doubt my insurance needs are taken care of. I consistently recommend him to colleagues, family and friends.

David Johnson I have been with Brundige insurance for many years. I would like to shoutout Meghan J for an exceptional customer service experience. Communication, Follow up & her insurance expertise was top notch. If you need new quotes don’t hesitate to reach out to Meghan.

Rezoana khan Flying from Bangladesh to the US to spend time with my mother, I needed a hassle-free insurance plan. This agency delivered exactly that! Their service was fast, efficient, and professional. I never had to worry about anything, which made my trip all the more enjoyable.

Sean Christie This office has been charging my father for insurance since March 2024 after we sent them a DMV return notice that we no longer have the vehicle in March 2024. They have been charging my father who has dementia every single month. I have provided them with proof that I returned it. The gentleman I sent it to his name is rich. I have asked Laura to call me multiple times with no response. My next step is going to consult an attorney. This should be a crime. This is ridiculous.

richard torres Dominick and his team continue to impress. I have now worked with him for a couple of years and over a couple of different vehicles. His attentiveness and responsiveness is unmatched. Always helpful, honest, and willing to go the extra mile to make sure I’m happy while providing a competitive price and unlimited service. Thanks again for all the help!

Tony Zielinski Great guy and does a great job of taking care of my insurance needs

Andy Gesner The absolute worst customer service I have ever experienced. This company is a complete joke. I tried to provide NXG Insurance with my business, but it became clear to me quite quickly that though he had been referred to me, Chris DiTommaso was going to be unable to assist me personally. Instead, he sloughed me off to his co-employee Tanner Davis, and after many days of being ignored by both of them, despite me calling and emailing, I sent an email expressing my concerns. Tanner did call me shortly thereafter to tell me he did not appreciate me "being rude", claiming that it usually takes "a week or two" to receive a Workers Compensation quote (WOW! What a whopper of a lie, I was able to purchase my policy with Geico in less than a hour!). Obviously Chris did not share with Tanner that there was a palpable sense of urgency to have this policy taken care of in a timely fashion. Tanner did promise to get back to me by "the end of the day." The date of that call was Monday, March 17th, 2025. That was over a week and a half ago. I have still not heard back from him and I doubt I will. Obviously "Customer Service" was not something they were trained to provide.

Lisa Hummel I have been using Keats for many years and the one person that I work with, who always does right by me, who always is so personable and who always gets the job done correctly is Christina. She is the best at what she does and i thank God for her always taking my calls...