Reineke Insurance Agency - Middletown (NY)

Joe Luciano I have been dealing with the Moore agency for many years. I find Phil and his staff to be extremely helpful and caring about any issues we may encounter. I have not had to shop my insurance because Phil reviews and makes changes as appropriate to give us the best coverage for premiums paid. We had two vehicles totaled in the past two years and could not have asked for a better result with follow up, rental cars and replacement.

Alfonso Casti The quote process was easy. I compared prices with other companies and this one offered the best coverage for a reasonable price. They walked me through all my options without any pressure. Every time I had a question, customer service was fast and friendly.

Dodie Hoyt With this insurance company you can be assured that they will take care of you. Ray knows his stuff with insurance & only wants the best for his clients at all times. If you ever needed an insurance guy Rays your man.

Vincent Tebano Shirley Martinez is a fantastic State Farm agent. Whether youre new to State Farm or have been with them for years, Shirley brings a level of care and professionalism that truly stands out. In my case, I had been with State Farm for a while and was generally happy with the company, but I felt something was missing in the service I was receiving. When I switched to Shirley, the difference was immediate and remarkable. She’s responsive, knowledgeable, and genuinely invested in helping her clients. There’s a saying in the corporate world: “People don’t leave companies, they leave managers.” I think the same can apply to insurance—sometimes it’s not about the company, but about finding the right agent. For me, that agent is Shirley.

Saltzman Mike (Magitek) Context: Policy lapsed due to mistaken non-payment. The account was linked to a bank account which was compromised and closed and i forgot to update payment and missed the letter letting me know. Thats my fault... ...But being told straight out by Tom, our agent of 7+ years, that "i cant help you, go find a new agent" as his reply when I asked how to fix this... strikes me as just awful form. Told my new agent about this situation, and he said: "Why wouldnt he have called you to let you know there were payment problems...? or just helped you get payment straightened out when you brought it up?" Good questions, I wondered the same thing. 3 Star because as awful as I think the relationship ended, the 7 years we worked with Tom were fine.

Sarah Lopez They are very customer service oriented, they get the job done immediately.

Benjamin Gerardi Extremely friendly and helpful. They also have great Black Friday deals in Membership.

Justin Swenson I called multiple agencies in my search for home and auto insurance in NY. I’m very happy I chose Hallahan and co. Mike Schaffner was great to deal with and has been thorough and responsive at every step.

Michael Eisenberg I was unhappy with my previous insurance provider and was always chasing after them and waiting for them to return phone calls or answer emails. A friend recommended MetzWood insurance. I was assigned to Kim Kubisek who has been wonderful. She’s on top of things, very proactive, and somehow managed to get us a significant REDUCTION on our homeowners policy. She and the agency are a treasure!