Pleasant Valley Agency, Inc - Pleasant Valley (NY)

Shannon Lawrence Excellent experience with Elizabeth and Tom. Changed all of my insurance coverage to State Farm. Auto, homeowners, atv/utv and motorcycle with a savings of over $500 on my policies. Thank you for making the process easy, I emailed Elizabeth and always had a prompt response to questions and changes. Elizabeth and Tom are super friendly and professional, policies were explained in detail at the office when the papers were all signed, I will highly recommend them to friends and family.

ColeTV! awesome business love the president

John Ogren I have to tell you my agent Tom ready JR. Is the reason Im stuck with you guys he always lets me know if I miss a payment and he saved me this time with agents like him Ill stick with you guys forever sincerelyJohn Ogren

Sundeep Venkatesan We recently wanted to switch to a local agent as our previous agent was far away from us and reasoning out and negotiating for saving money was not clearly working out over the phone. So we switched to the local agent, Alexa Langeland and she and her team 100% worthy of all the positive reviews here. Alexa met with us and took so much time to explain each and every items with both auto and home insurance. She gave precise examples of situations that helped us understand the insurance terms in a much better way. Alexa was kind, professional, funny, very receptive and respective of the decisions that we made for saving money. Keep up your great work. Thank you for your time again!

Angelina Rosario I am so great full I switched from State Farm to Allstate. Rosa has made it easy for me to look at my coverages and pay my bill. She also lowered my rates. If there is any problem I know I can reach her any time and she will help me out. I highly recommend this agency if you are looking for good rates and service !!

Kim Bush In the middle of January I emailed Canale Insurance on a Sunday morning asking for a quote for home owner & vehicle coverage and expected a call or email sometime on Monday. Literally within a few minutes I received an email from Dave. Within a few days it was a done deal! He saved us THOUSANDS OF DOLLARS between home & vehicle insurance!! So, took it one step further and had them file our taxes and our daughters and it was very very reasonable for the cost! Stopped in to sign and pay and they took care of the rest!! Best part is they are right around the corner from our house!!! I have emailed Dave a few times for follow up questions and he’s always responded very quickly!!! Thank you Canale Insurance for taking great care of us!! You’ve got our business!!! Your friends - Jeff & Kim Bush & of course Lauren!!!

Terrance Depreta JoAnn and Erin have been fantastic! All the ladies on staff are always there with answers when called, very professional and polite as well. The Decker Agency always as the customers best interest first and foremost saving them lots of money!! Now how can you argue with that. Highly recommended

Andy Gesner The absolute worst customer service I have ever experienced. This company is a complete joke. I tried to provide NXG Insurance with my business, but it became clear to me quite quickly that though he had been referred to me, Chris DiTommaso was going to be unable to assist me personally. Instead, he sloughed me off to his co-employee Tanner Davis, and after many days of being ignored by both of them, despite me calling and emailing, I sent an email expressing my concerns. Tanner did call me shortly thereafter to tell me he did not appreciate me "being rude", claiming that it usually takes "a week or two" to receive a Workers Compensation quote (WOW! What a whopper of a lie, I was able to purchase my policy with Geico in less than a hour!). Obviously Chris did not share with Tanner that there was a palpable sense of urgency to have this policy taken care of in a timely fashion. Tanner did promise to get back to me by "the end of the day." The date of that call was Monday, March 17th, 2025. That was over a week and a half ago. I have still not heard back from him and I doubt I will. Obviously "Customer Service" was not something they were trained to provide.

Lorraine Treacy Dan & Jen have been very helpful in meeting our unique insurance needs. Thank you both!