Russell Insurance Group - Macedon (NY)

1 /5 R Sy: Sorry. Cant post a good review. Person who answered the phone seemed genuinely uninterested in helping me (perhaps because I called on lunch?). I called an agent because I assumed it would be hard to get coverage on my own after getting a non-renewal from my insurance because my husband and I each had one deer accident and one hail claim within the last 3 years (which by the way was our entire driving record for 30 years). Anyway, the person that answered was very unhelpful, offered zero sympathy, just said- highly unlikely I can get you coverage - really? You’re an agent but I guess your company only works with people that have never had a claim? Nice way to do business. Called a single insurance company myself. Got the exact coverage I had for $120 less a month - YES per month. In the end, I’m so glad you couldn’t help as I guarantee I would’ve been charged more!

5 /5 NICK HARRIS: I received a brochure for your company in the mail. I decided to make the phone call I was pleasantly surprised when Jim answered the phone himself. He quickly and professionally answered all my questions. I agree to submit my current policy information. Jim very quickly got back to me with pricing and coverage that was better than what I was currently receiving . Jim made the transfer of policies from one company to another very easy . Overall it was a very good experience ….

5 /5 Chatfield Jae (Imagine Peace): I was extremely pleased with the response time to my initial request for quote, and then the personal attention I was given in the follow-up calls and in-person meetings. I had a number of questions, and they were quick to address them and adjust my policies to reflect the coverages I desired. Russell Insurance Group was recommended to me by my financial advisor, and they did not disappoint. Thank you, Kelly - and the team at Russell Insurance Group!

5 /5 David Desilet: Coming from Geico I never thought I would be able to get LOWER rates but Kelly did an amazing job helping me. Having a local agent who actually cares and stays in regular contact is something I never thought Id have the luxury of. They have sent holiday cards, birthday cards its nice knowing if I ever need them they are there.

5 /5 Tammy Green: Russell Insurance Group has made the transition to Business Owner very seamless. Everytime I have an issue resolution is always quick and effortless. Thank you for excellent customer service and always exceeding expectation!