Pioneer Car Insurance - Binghamton (NY)

Brendan Peck I went through Urbanski because my Dad insisted on it. Initially when I called, I was told I had to come in because "they dont do business over the phone" in 2025. Immediately I didnt want to go with them because thats just outdated. I sign up for my policy anyway and went through progressive. We paid all of the 6 month up front. A month later, I get a notification on that it has been cancelled. I call progressive and the bank to ensure everything was correct, the bank says there was never a payment they declined and theres plenty of money to pay the 6 month premium Urbanski had no information for me and didnt even know it was cancelled. Progressive ends up telling me they cannot sign me a policy in NYS at all now that it happened once. Basically, this boils down to an issue of entering the card information incorrectly or something on the Agency side is what I was told. Now I cant go through progressive at all, have to pay more through the next lowest company, and will not be going through Urbanski for anything anymore. Should have trusted my gut or checked the reviews before just trusting them. Look anywhere else. Update: Finally got them on the phone today. Let the rude old man know that I didnt appreciate being screwed out of a policy with Progressive, he simply said "okay goodbye" with no apologoy or anything whatsoever. He was cutting me off the entire time I was explaining what happened and how we arrived at the fact that he screwed everything up. No apology. Kept saying "did you call progressive?" Each time I spoke. Isnt the entire reason we go through an agency so that they can do this stuff for us? This is hands down the worst experience Ive ever had as a customer.

Maximilian Epstein Hudson United is a great company to work, but I was really impressed with the customer service provided to me by both Janet Laino and Jessica Laino. They are knowledgeable and very responsive to any questions or concerns I had. I did a lot of shopping around for the best insurance quotes, and was able to get a NYCM quote from another agent, but I shared the quote with Janet, and she was able to provide the same coverage at a lower cost. Also, I went to the DMV and they were not accepting my ID cards for vehicle registration, and I connected with Jessica who was able to fix the issue and send me new ID cards within 15 minutes which solved the DMV issue and avoided the need to schedule a separate appointment. Five star service at affordable rates -- you cant beat that with a national insurance company like Geico, Allstate, State Farm, etc..

Abismael Rivera Yanira makes you feel welcome from the get go, quick to offer assistance with your policies and knows how treat people like real people , I’ll recommend her agency to anyone looking for renovating or improving their insurance.

Dan Thompson Worked with Jen to get insurance for a recreational softball league. She was awesome to work with. She took the time to explain what everything and made sure we had exactly what we needed. Would definitely recommend her!

Amanda Karpinski Deedee Brown has been my agent for many years. She’s thorough, very responsive to any questions that arise, and always works in my best interest. I highly recommend her for all of your insurance needs! You’ll love working with her and State Farm. Best insurance service around!

Deborah Brenizer I surrendered my policy3weeks ago. I filled out the form correctly and sent in. Last week sent me same form. Ask me to fill it out. After that I filled out again and sent from post office. I left message to them on Friday that I wanted to know status. They never returned my call. After all of this I finally got my check

Galina Moiseyeva Professional, kind, very fast responded to any problem, get my insurance in One day time, Tim resolve all issue very fast and professional. Highly recommended .

Public Citizen Excellent company, Olga was awesome! I was referred to Diamante Insurance by the national agent for progressive and as you may know Commercial Truck Insurance can be a bureaucratic nightmare in New York, but not with Olga and Diamante. They have experienced Insurance brokers who cut through the red tape and after days and days of headaches trying to get the proper procedure and jumping through hoops Olga got the job done in a few hours and got the policy going and got me insured at a fair rate. I am forever grateful and will use them for all of my Insurance needs in the future. A diamond in the rough--I give them my highest recommendation. THANK YOU DIAMANTE If anybody wants to contact me directly to confirm this they can. They saved the day they are the real deal.

Tj K The owner Jeffery Hoch will go above and beyond to try and find you the best possible rate. Im very pleased with my experience with him .

Matt Burns Nick made the process of obtaining home insurance at a great rate quick and easy. He was polite, professional, and responsive throughout the process. I would not hesitate to work with this company again in the future!