Padgett Hudson Valley (formerly Taxes R Us) - Kingston (NY)

1 /5 Suzanne W: If I could give zero stars I would. I only went here because it was previously Chris at Taxes R Us and she was wonderful. Padget is an absolute joke. I sent my documents to them in Feb. of 2024. My taxes were never filed. I called numerous times and the receptionists kept telling me that the new accountant was inundated and that it would be months until my taxes could be filed. The final phone call I made to them to follow up the receptionist basically told me to go elsewhere because it was be months more of waiting. I did indeed go elsewhere and at a penalty for being late. I received a phone call from Padget today! In November of 2024! Nearly 9 months later saying they havent heard from me (the audacity!) and would I like for them to still file my taxes. They can take a hike. I hope my review saves others a ton of aggravation and that they go elsewhere. I am floored by the unprofessionalism of this "business." Im tempted to report them.

5 /5 Catherine Luttinger: Absolutely terrific addition to Kingston Businesses! Padgett offers amazing service to customers, going far beyond giving just a sterile and anonymous tax return!! Whenever I have a tax related question-- or questions about things that include taxes (like financial aid, etc) Karen is always generous with her knowledge and incredibly helpful. I dont know what I would do without her. She is also extremely savvy and smart about tax law and was able to get us money back for things previous accountants never even mentioned were available. I cannot say enough good things about this business, and I couldnt be more grateful for their services. HIGHLY recommend!!

1 /5 Alan Weber: The glowing reviews on here are due to the wonderful services of Padgetts predecessor. Unfortunately, Cris retired and her successor shames her legacy. I submitted my tax information at the end of January, with detailed explanations of everything, and was told it would be done within a couple of weeks. Over a month went by with no word. I called the receptionist, who said it was being worked on and wed hear from them by the end of the week. Another three weeks went by and nothing. I called again. The person I spoke to said he had no idea who told me that. But since it had taken so long he would be sure it was expedited. When I finally got the statement, I was surprised, both by what seemed like a rushed job and an inflated charge. When I questioned why I had gotten money back last year and had to pay this year, I was told the accountant would take another look. Oh, she found a deduction she had missed. But, still, it didnt seem like some of the possible deductions that Cris had explored had been considered. So the accountant told me we could try one. Im not sure she was wrong about the discrepancy between this years and last years numbers, but it took two and a half months and several negotiations. Then I was sent the e-form to sign. There was nowhere for my wife to sign, and, unlike last year, she wasnt sent anything. When I called, I was told it was only an internal document and nothing to be concerned about. But the very thing I was sent said that it was missing my wifes signature. We felt that we had to go to the office today to make sure we couldnt get in any trouble for not having two signatures. The explanation we were given left some concerns about their competence. Given the poor communication, the questions about their diligence and competence, and the dramatic drop-down from the wonderful business that they had purchased, I would not recommend Padgett, and suggest you refer to the reviews of Padgett themselves and not those of Taxes R Us and Cris Hendrick.

5 /5 ML: Absolutely the best! Cris has been doing my taxes for 11 years. Completely realizable and trustworthy. Always has your best interest at heart. I would not use anyone else, ever!

5 /5 Bamboo: Cris has been doing our family’s business and individual taxes for years. Cris is awesome! She’s great at what she does. She has guided us in the right direction time and again with her extensive knowledge and has gotten us maximum returns. It’s a pleasure to know and work with her! I’d recommend Taxes R Us to anybody!