Rosner Financial Group - Watertown (NY)

Patty Huss Good morning. Today july16 I visited my credit union in Goshen ny to review my accounts. As always,Karolina, the branch manager, helped weight my options. She is very professional and has an easy way about her. l walked out today very satisfied.

Nathaniel Todd When I have had questions or needed forms the village clerk has been helpful.

Jennifer Nuttle Very pleased with the financial and investment advice I have received from George at the onset of my career, and from Steve as I near retirement. They have always taken the time to explain things to me thoroughly and make me aware of my options. The story of the name is such a beautiful way to honor a loved one(s).

Roxanna Hamilton Tim does a fantastic job. He is thorough, details and always in touch. He is transparent about all fees and always available if you have questions. Also, seems to do pretty well for us.

Samantha Beecher I am actually Samanthas Dad and I have the AmeriCU account (not sure what happened here). Ive had accounts at Key Bank, Community Bank, NFCU, and Redwood and maybe more. When I was going to receive SSDI, I needed an account. Key Bank said no because I had paid off a small car loan 6 months early.....40 years ago. Community said no because I defaulted on a loan balance of $600 15 years ago....I had their correspondence in my hand to prove I paid it (amusingly, they had to cash my checks as theyre government checks written on their bank! Lmao!). I didnt ask NFCU because I was always treated as a low life when I had an account there... mustve been the hair and tattoos ( my signature was forged on some papers and they wouldnt even look into it even though I could prove it wasnt my signature). I called AmeriCU...as soon as I said "disability" I was invited to open an account. I mentioned my apparently poor banking history. It didnt matter. They have suffered my ignorance, unresponsiveness, frustration, and having to repeat themselves regularly. My credit score is good now with very little effort on my part. Wouldnt be doing as well with finances now if not for them. Stop in, have a cold drink, or hot, or both. They might not be for you. But I treat them the way I expect to be treated and if theyre whispering and giggling behind my back, theyre waiting til Im gone! Kudos, AmeriCU. I wonder if theyve a dating service? I Love You, AmeriCU!

Maureen Barnard I’ve tried to call several times, you state your hours are from 8:30 to 5… but no one picks up, the recording repeats itself over and over and over. My financial advisor told me he called and left a message and no one called him back. Your message center says leave a message, but your message center says, you cannot leave a message, it’s full. This is very annoying. Someone should be checking and correcting your phone message.

Pat Ludwig I have always had good and respectful times with staff whenever I have had questions about my account, about their offerings on loans, and Justin is the one I worked with most often and he always made me feel welcomed and never hesitated to explain things to me so I left with the feeling that all of the staff care about my concerns.

Christine Zimmerman This bank does a phonemenal job! I showed up 30 minutes before closing and they opened a bank account for me immediately! I was impressed with the customer service!