Nucastle Jewelers - Brooklyn (NY)

5 /5 Brendan G: I recently had a custom chain and pendant made at Nu Castle Jewelers, and the experience was outstanding. The staff, especially, Sean and Andy took the time to really listen to my ideas and helped me refine the design into something even better than I imagined. The craftsmanship is incredible—every detail on the pendant is sharp and clean, and the chain feels solid and high quality. They kept me updated throughout the process, which made me feel confident in my purchase. The final piece is unique, personal, and something I’ll treasure for years. I highly recommend this store to anyone looking for custom jewelry that’s both beautiful and well made. I found them on TikTok, and I’m really glad I did. Highly recommended!!

1 /5 Starnaja C: Fake Golds dont listen to Tik Tok I barely, Rarely wear these golds and they turned brown Ive soaked them in soap water and wipe it with a nearly wipe still brown its giving mixed metals and not solid Gold I dont eat with them or nothing and again I barely wear them I wore them like 4 times

1 /5 Ariana Cannonier: Will update as this progresses but I ordered grills from nu castle on April 20th and was promised a turn around time of “one week” it is now May 23rd - Over a month later and I have not received my grills or updates on my grills. I have called them every week with no updates and they’ve told me time and time again that they’ll “call when my grills are done” I am now convinced based on other reviews that these people are scamming folks and have little to no hope in receiving my items. Not to mention I paid over $200 up front for these items. The communication is very inconsistent here and the customer service is very concerning. I would not recommend ordering anything from this establishment.

1 /5 Bisi Dayek: Let me save you the stress: DO NOT ORDER FROM NUCASTLE JEWLERS IF YOU ARE OUT OF STATE. I started my grillz order on the 2nd of the month and didn’t receive anything until the 30th—only after I threatened to report them. Before that? Radio silence. They lost my mold, had no system to track anything unless I gave them the exact ticket number (even though I provided my full info), and their customer service was honestly a joke. It wasn’t until I had to say I would report them to Better Business Bureau that they started putting effort in based on what I got shipped to me. Not much They would hang up on me, promise to call back and never did, and treated my order like it was an afterthought. When the grillz finally came, they were too loose and looked rushed—like they just slapped something together to shut me up. For $400+, this is completely unacceptable. The product, the process, and the service were all below standard. If you value your time, money, and peace of mind, take your business somewhere else.

5 /5 Umer Atari: Ordered a grill from Jay and it came out perfectly Quick turn around service and a friendly staff. They were extremely busy the day I placed my order but once I had their attention they didn’t miss a thing! Thank you Nucastle