Michael Collea - State Farm Insurance Agent - Rome (NY)

1 /5 Johnathan Korkie: Had several policies with this office. State Farm canceled our homeowners coverage, which is terrible. The issue was made worse by this office. They notified us by US mail apparently; however, we get a great deal of paper mail from this office and it got overlooked because we had payments set up automatically. What I would expect from a situation like this is an email and a call explaining the gravity of the situation. In a very deceptive way, they called me asking to authorize an additional $64 payment. They did not mention that this payment was due to losing our car/house bundle when our homeowners was cancelled. We only found out about this when our mortgage company notified us they would be purchasing hazard insurance on our behalf. Horrendous customer service. *Edit: This google account is a business account shared by several family members who also shared 2 home and 3 car policies. We also just found out that the second home policy had not been set up for auto withdrawal like every other policy resulting in not knowing that our payment was late. Very poor communication.

5 /5 Joanne Reese: Michelle at this agency was ABSOLUTELY FANTASTIC!!! Customer Service at this agency is top notch due to people like Michelle who went the extra mile to assist us!!! Thanks again Michelle!! Youre the BEST!!

5 /5 Howard Potter: Talk about top notch service! Always there when you need him and always helping to do research to make sure you are insured properly! Thank you for all of your help!

5 /5 Robb Mezza: Mr. Collea is an agent that you can trust. He is honest and is always available to answer any of your questions or concerns. Its like having a friend for an agent. He also looks over all your policies with State Farm and recommends things you can do to better your financial picture and to take better care of your loved ones. Ive had numerous agents and Mike is the best. His office staff is very friendly and professional too!

5 /5 chanikya k: Michael was incredibly helpful in getting me set up with home insurance. From the very beginning, he was professional, knowledgeable, and responsive. He took the time to explain all of my options clearly, answered every question I had, and made the entire process smooth and stress-free. He really went above and beyond to find the right coverage that fit both my needs and budget. I truly felt like he had my best interests in mind the whole way through. Highly recommend working with Michael if you’re looking for home insurance—you won’t be disappointed!