Metroland Agency - Schenectady (NY)

Sharonda Gayle Very pleased in switching over. Every time I called, I get a LIVE agent on the phone. That is MAJOR to me and shows Great Customer Service ! Take note for all you businesses that let automation take over..... You will slowly loose business

Mike Mahnke We started a new niche business and wasnt sure what our insurance needs would be. I called Jason Kimball I have worked with him through my fire dept. Jason took great care in explaining the difficult task of finding the insurance we needed. Jason kept us informed at every step. We were able to obtain that coverage all due to his due diligence and professionalism. Thank you Jason.

Mr White Customers service is not good.Doesnt care about customers truly. Will cancel coverage after being a customer for years, because of late payments. Your better off finding a better insurance company.

Matt Always such excellent customer service with Keith Roth agency! Just talked with Libby on the phone at length about some policy changes. She was exceptionally helpful and empathetic to the changes I unfortunately had to make! Gave me some great options to save a significant amount of money! Shes a keeper!

Valeria S. I was overwhelmed comparing plans but Sophia walked me through step by step. She found a better deal than the other agents I spoke with.

Ron Linhart I have been a customer for about 20 years for my home, auto, rv, boat, motorcycle, and business. Insurance is the biggest expense I have, although a necessary one. Recently I have been thinking about getting other quotes. Before I could do so I had a tree fall on my home. I was advised the best way to take care of the damage and emailed receipts for several thousand dollars the following week. The NEXT DAY Debbie called me to pick up the check! Paid in full, right out of her account. Unbelievable customer service, right? Well I lost the check. I called her this morning to ask her to stop the check. Later the same day I had a new check in hand. I asked to pay the stop payment fee, but she wouldnt take it. I decided I dont need to shop for insurance. I dont know if I could have saved a few bucks, but I do know that the service Debbie gave me is the reason I have insurance in the first place. Thank you Debbie!

Sandy Isereau Lucy Esposito always helps me .she gets it straightened out whatever problem i have.great working with her

Britney Settembre John has been an outstanding agent from the very beginning. As a first-time homebuyer, I had a lot of questions and concerns, but he took the time to explain the entire process thoroughly, going over each section in detail. His advice was always thoughtful and in my best interest—never pushing me toward anything unnecessary in my policy. John’s genuine approach and professionalism made the experience much easier and less stressful. Agents like him truly make a difference, and I’m grateful to have had his guidance throughout this journey. Highly recommend!

Daniel López Nick was the first agent who really listened. He found the perfect policy for me and helped me avoid going over budget.