Mayfair Jewelers - Latham (NY)

3 /5 Joe Frumusa: My situation was rectified in the end but only because I took action and went back into the store. I had two watch batteries replaced last week. When heading back to my car after picking up the watches I noticed one of them was scratched pretty severely on the back cover. I took it back in and the office manager graciously took it back to have it refinished. When I came back later that day to pick it up, the jeweler who worked on the watch said it was incredibly difficult to get the cover off to replace that battery. I would have had no problem with that if it was communicated to me that there were some issues replacing that battery... never mind the fact that they first handed the watch back to me with multiple deep scratches. Again, they rectified the issue and issued me a gift card, but this review is more for the idea that they nearly sent me on my way with a watch that they essentially damaged.

5 /5 Michalina Scorzelli: Love my anniversary diamond ring. My husband said they were so helpful and knowledgeable! I took it back to have sized and they were so helpful and got it done quickly. Highly recommend!

1 /5 Kate Bryant: I had a very negative experience recently. I went in to get a ring reset. The person that "helped" me spent all of 5 minutes with me. She did not talk with me about style, about what my options were and was very impersonal. She gave me a price for setting it and sent me on my way. I was not impressed at all and now will be going to another jeweler to have someone spend more time with me regarding what it is I am looking for.

5 /5 Thomas Kelly: I have been a customer of Mayfair Jewelers since before they moved to their current location. I have always been satisfied by the people, the quality of the merchandise and the service. My wife has been the recipient of most of my purchases and has never been disappointed.

4 /5 Yu-Gene Chen: Great estate and custom creations!!! Yiu Must Check them out as you shop for just the right item. Found a perfect Mayfair creation for an anniversary gift.