Lovisa - Elmhurst (NY)

1 /5 samantha carpio: HORRIBLEEE! I had an awful experience at this location. I bought a few earrings—two “2 for $20” packs and one at regular price—and paid over $30. The employee didn’t mention anything about the items being final sale, didn’t give me a physical receipt, and although I entered my email, I never received an email receipt either. Literally five minutes after my purchase, I walked back in because the earrings were damaged and extremely poor quality. I tried to return or at least exchange them (they were unopened), and the same employee who rang me up dismissed me immediately and rudely said, “You can’t return or exchange anything,” even though I didn’t even have a receipt or was told about any policy beforehand. She refused to help or acknowledge my concern. I left feeling completely scammed. I’ve reached out to customer service and am still waiting for support. For a company that sells low-quality jewelry, they should at least back their products with decent service. I will never shop at Lovisa again, and I recommend others think twice before doing so—especially at this location.

2 /5 M O: Great options however the following around the store in crazy and the pushy nature of it, it’s almost like they have you on a timer where there isn’t even time to look at options.

1 /5 Kyla Guese: I’m writing this review to inform future shoppers about Lovisa’s return and hygiene policy practices, as my recent experience left much to be desired in terms of transparency and customer service. Unfortunately, the store does not display or communicate its return or hygiene policy anywhere visible before purchase—neither in-store signage nor during the checkout interaction. The only time you see the policy is after the purchase, printed on the receipt. For policies involving final sale items or hygiene-related restrictions, this lack of disclosure is concerning. In most retail environments, especially when dealing with products worn on the body, it’s standard for staff to inform customers of any non-refundable or final sale items upfront. The explanation I received from the salesperson regarding hygiene felt inconsistent and unconvincing. While she cited hygiene as a reason for the policy, the reality is that most items in the store are displayed openly, with no protective packaging, and are handled by many customers before purchase. Items are hanging on racks, unsealed, and staff handle them directly after using the register—hardly a controlled or sterile process. In my view, the store’s setup does not align with the strict “hygiene” argument, and the lack of pre-purchase policy disclosure feels misleading. If you’re considering shopping here, just be aware that all purchases may be final—regardless of circumstances—and that the store relies on post-purchase receipt printing to convey this. BOTTOM LINE: THIS STORE IS A RIP OFF

2 /5 Janibel Sanchez: They have accessories for everyone’s price range however the sales associate is extremely pushy. And when I say extremely pushy I mean I politely asked to be given a couple of minutes to make a decision and she would walk away for less than a minute and come back. After the fourth time I asked the attendant to please allow me a few minutes to make a decision I just bought what I had in hand and left. I was extremely uncomfortable. You’re clearly ignoring my request. If theft is the worry then please, hire security. I’ve been coming to this store for a few years and it’s the same attendant. The shopping experience is not enjoyable whatsoever. Yes she’s bubbly and kind, but when you’re ignoring a customers FOURTH request to be left alone are you deaf or….? (Was in the store less than 15 minutes)

1 /5 Robin K: They mark up the prices so that each item is more expensive than what is shown on the sticker. Their “up to 60% off” is also a scam because, again…the items were sold at a higher price. And you cannot compare the discrepancies until it’s too late because they only do email receipts which only show up at least 15 minutes after. If you want to raise the prices, at least change the labeled prices because now the company just looks shady.