KAY Jewelers - Rochester (NY)

Ratna Payel80 What a wonderful vibe this jewelry store has. As an islander I always try to give money to my local business before go to the big ones. And I am so glad I end up coming here. Customer service is always excellent, a lot of time my experience in the island with local businesses isn’t good, so this was breath of fresh air. Every time I step into this place the respect they showed me is commendable. Now let’s talk about what I ended up getting. As a Muslim a groom cant wear gold or silver wedding rings, so I had to find a stainless steel one for the groom . They also did custom engraving & it looked beautiful. I will try to post pictures later . Thank you so much all the hard work you guys do , we all appreciate your efforts.

VICTOR LLANO Absolutely Outstanding Experience – Highly Recommend! I recently purchased a 2025 green dial Sky-Dweller, and I couldn’t be happier with both the watch and the experience. As a first-time luxury watch buyer, I had a ton of questions—literally felt like I asked 10,000 of them—but Daniel was incredibly patient, knowledgeable, and helpful from start to finish. I’m based in Florida and had shopped around quite a bit before making my decision. Not only was Daniel’s price the best I found, but his professionalism and honesty stood out right away. He walked me through the entire process step by step, making sure I understood everything. After receiving the watch, I even took it to Rolex to verify everything, and just like Daniel said, it was all 100% legit. That peace of mind meant the world to me. I’m so happy with my Sky-Dweller that I’ve already referred three friends to him—and they’ve made purchases too! Thank you again, Daniel, for your top-tier service. You’ve earned a lifelong customer!

A M Top notch services fast and efficient. Great selection of gold pieces will adjust and size everything right then and their. Im happy will return for that lapiz ring.

Daniel Sciascia Scanlon Jewelers is a true gem in the Amherst, NY community. I’ve been a loyal customer for years, and their integrity, professionalism, and commitment to exceptional customer service are unmatched. Whether it’s engagement rings, men’s and women’s jewelry, watches, or expert repairs—Scanlon has it all. Brady Scanlon and Danny Duguay have always treated me with the utmost respect and care, making every experience personal and seamless. Their knowledge, honesty, and dedication set them apart. For anyone looking for a trusted jeweler, Scanlon Jewelers has my highest recommendation. Great work!!

M S Excellent customer service. Brought in a watch where I had changed the battery but couldnt get the battery cover to reseat/seal. The person behind counter took it into the back room and returned

Milagros Villanueva Marc designed a wonderful custom 3 ct Oval Platinum Engagement Ring for me. Center stone is amazing quality and it’s certified . Marc’s attention to small details is great.Communication throughout the process is fantastic also. Overall , I am very happy with my experience with Marc and MM Fine Jewelry and Gems. Their quality and pricing is excellent! Highly recommended!!

Tzvi Got a bracelet for my daughter, all a jewelry store could offer! Nice selection, very well priced, and outstanding customer service!

Vanessa Mitchell I stumbled upon an Apple Park Organic Cotton Octopus Plush online. I had been looking for him and found him. I live a few states away so I bought him online. From purchase to delivery this store was wonderful! A+ 10 star! Would visit in person if I could. Cant wait to give this little guy as a gift! Thank you! :)

Kat Tak The staff is always friendly and helpful, before and during social distancing. Its always nice to see the same sales associates every time I go. Theyre as quick to remember you as you them. The order and pickup service is very convenient too, especially this time of year. Ive shopped there for years and have never had a complaint.

Jasmin z The one-on-one customer service is unbeatable. I always know Im getting a good deal when I go to Lucky. I tried going to other jewelry shops in the area and Lucky always offers me better prices than their neighbors. For sure will be coming back here!