KAY Jewelers - Elmhurst (NY)

Stephanie Richards I purchased a custom three ring engagement/wedding ring set in platinum (not the easiest metal to work with) in a very specific setup that was a challenge for any jeweler. Honestly, I had hesitation in not being able to walk in and deal face to face. After speaking to Imanuel (sp) via text and over the phone several times I was assured they could handle the task. He was willing to start work immediately (didnt even ask for a deposit) and I provided what we wanted. He was VERY easy to work with and was always in contact. He sent us the selection of settings and we were able to customize them to our very specific needs. After we made the final design changes they worked very quickly to get us the rings and they were perfect - except they were too small - my fault. My bride to bes fingers change size regularly as she has RA and she couldnt get the rings on her swollen fingers - something we failed to take into consideration. I called Imanuel to see if he could assist and he gladly said to send them back and he would make each ring a different custom size (we sent an existing ring with each one to provide an exact size template.) My error caused him to have to redo each ring and add platinum to make them perfect - which he did. He did all this in a VERY quick timeline and without hesitation. He was very easy to work with and our 100% satisfaction was his goal. I have never worked with any jeweler that provides such complete service. This was paramount and my priority but it should also be noted that his pricing is EXTREMELY fair as well - which is a bonus. I will never buy jewelry anywhere else. They are top of the line and a pleasure to work with on your custom jewelry needs. Recommend without hesitation.

kiki barolas Came in today to have my engagement ring cleaned and it looks brand new! Very friendly!!!

Dawn Behzadi I gave John a picture of a ring and he made an exact copy within my budget. Outstanding work and customer service. Highly recommend!

Isabelle Flora-Miller We bought a loose diamond somewhere else and got the setting from Payson & Stoughton, I absolutely love the design. They have a huge selection on their website and I found the exact setting I wanted. He fixed the stone to the setting pretty quickly considering it was a custom order.

Jennifer Goldwasser I recently brought a necklace to this small jewelry store, to be replicated.  The place had been highly recommended to me as an alternative to going to the jewelry district.  There was a bit of a mix-up with the item at first, but ultimately, the necklace was reproduced perfectly.  During this whole process, I found Robert and his sister to be professional, knowledgeable, transparent, and honest.  They are good communicators.  I would absolutely use them again in the future, because finding a small business with this kind of integrity and customer service is so unusual, and because the quality of the work was excellent.  Their pricing was very fair.  This is a family business, and while I never had the pleasure of meeting Roberts mother, who founded the business, I can tell that she raised her kids right, and is smiling somewhere in the universe to see them carrying on her legacy so ably and so admirably.  Great work, great ethics--so important when you are trusting someone with your valuable (and sentimentally valuable) jewelry!

Veronica Bolivar We went in to change the band of my engagement ring. From the beginning Avi was kind, caring, and so informative. The service was excellent and the prices were so fair and transparent throughout the process. Quick turn around was the cherry on top. What stood out to us most was Avi’s determination to making sure we were satisfied. I’m so happy with how the ring turned out and would happily recommend Gold Smith Jewelers. Thank you Avi!!

Dominic Artuso My first time visiting this jewelers store! Great selection and atmosphere inside! I called a day prior to get help with my new Bulova watch as it was extremely loose. I believe the store manager assisted me with taking off links with a small fee. Super friendly and kind staff. Thank you again for all the help and quickness

Marjorie Reid The service lady were very pleasant and reasonable to talked with. Keep up the good work..

Reishma Chunilall ALWAYS EXCELLENT SERVICE. The jeweler here is so knowledgeable on metals, gems, and structures of jewelry to the point where he gives us a little tidbit on whatever piece we bring in to alter or repair.-- this is helpful when your millennial husband purchases all your gifts online! He resized a diamond ring within a day! Granted it depends on the type and style, but the Jeweler was exceptional in accommodating our unreasonable timeline. I feel more comfortable coming back each time! Ugh, I should have started tipping him sooner!