Jeffrey Alford: Allstate Insurance - Herkimer (NY)

Megan Leffew MyTown Insurance strive on providing the best customer service that people deserve! We come recommend.

Sean Christie This office has been charging my father for insurance since March 2024 after we sent them a DMV return notice that we no longer have the vehicle in March 2024. They have been charging my father who has dementia every single month. I have provided them with proof that I returned it. The gentleman I sent it to his name is rich. I have asked Laura to call me multiple times with no response. My next step is going to consult an attorney. This should be a crime. This is ridiculous.

Andy Gesner The absolute worst customer service I have ever experienced. This company is a complete joke. I tried to provide NXG Insurance with my business, but it became clear to me quite quickly that though he had been referred to me, Chris DiTommaso was going to be unable to assist me personally. Instead, he sloughed me off to his co-employee Tanner Davis, and after many days of being ignored by both of them, despite me calling and emailing, I sent an email expressing my concerns. Tanner did call me shortly thereafter to tell me he did not appreciate me "being rude", claiming that it usually takes "a week or two" to receive a Workers Compensation quote (WOW! What a whopper of a lie, I was able to purchase my policy with Geico in less than a hour!). Obviously Chris did not share with Tanner that there was a palpable sense of urgency to have this policy taken care of in a timely fashion. Tanner did promise to get back to me by "the end of the day." The date of that call was Monday, March 17th, 2025. That was over a week and a half ago. I have still not heard back from him and I doubt I will. Obviously "Customer Service" was not something they were trained to provide.

Angie Darlington This place is horrible. I have closed my account 5 months ago. When I call to let them know they are still sending me balance due messages, they put me on hold and never came back to speak with me. Why are you not closing my account? You are using bullying tactics and it will not work with me. I open this for my grandson 10 years ago within my Credit Union. Now that his parents are financial situation I know longer need this policy. So I decided to close my account at least 5 months ago. I am not interested in doing business with businesses such as your company and the likes thereof. Please Close my account immediately, I will not be sending anymore payments to you. Regret every opening an account with you, Angela Vaughns,

Latoya SWAPP My agent Hudson was amazing he found the best deal for my company with excellent customer service. He was always available and very knowable of his products. He handle everything that i required with urgency thank you for your exceptional service...

Austin Conrad Best insurance agency I have found. Besides for very freindly and helpful staff they cut my bill by 30%. Morgan and Mary both worked together to get the best quote for me and then even the owner Benedict Diaz came out to introduce himself to me.

Tasha Jones Been here for years and they have kept me as a happy customer great job everyone!

AES Svcs You always take good care of me, I wish you could tell Progressive that they should reduce my expensive insurance. My credit is very good, 769, 775. So what does it take to tell them.? Thanks, Nathan Chag sameach Happy Chanukah.