Hernandez Agency - Westbury (NY)

Stephen Ballesteros An Absolute Joy – Literally and Figuratively! Working with Joy Harvey-Washington State Farm Agency has been one of the most seamless, professional, and genuinely enjoyable experiences I’ve ever had with any insurance provider. From the moment I connected with her team, I was treated with kindness, clarity, and a sense of care that felt far beyond the norm. It’s rare to come across an agency where every interaction leaves you feeling like you’ve been taken care of not just as a client—but as a person. Joy Harvey herself is a powerhouse of professionalism, warmth, and expertise. She somehow manages to be incredibly knowledgeable while also being approachable and completely down to earth. You can tell she leads with integrity and heart. She took time to listen to my specific needs, offered thoughtful recommendations, and ensured I fully understood every option available to me. You just know she’s got your back. The level of responsiveness and attentiveness from her entire office is beyond impressive. Whether it’s a simple question, a policy update, or handling a claim, everything is done with grace, speed, and an unmistakable commitment to excellence. Honestly, Joy and her team don’t just provide insurance—they provide peace of mind. I’ve never felt more confident or cared for when it comes to protecting my home, car, and future. I tell everyone I know: If you want an agent who truly lives up to the name “Good Neighbor,” look no further than Joy Harvey. This agency is a gem—and I couldn’t be happier to be in such capable hands!

steven leahy I dealt with Leslie who has the patience of a saint dealing with the changes I requested, not 1, not 2, but 3 times. She is always eager to help and has a great disposition for someone working with the public. A very lovely woman and one of the reasons my wife and I do not shop for any other insurance agent. A pleasure to work with.

Amanda Leonard Katie is great! She helped us get property insurance for our first home and went above and beyond. Highly recommended!

Fernando Jalon Our family has been with Kevin for over 15 years and the people working there always ready to help sus. He always knowledgeable about what is the best service he can provide. So we can always recommend Kevin to anyone who is looking for insurance.

Lizzy Trott Jodi is THE best!!!!! Im very grateful to have her as an insurance agent. She stays on top of what companies have the best policies/prices, is proactive in making changes to my policy based on my needs and where money can be saved. She responds to any questions that I have PROMPTLY and never makes me feel silly or stupid when I ask for clarification! I cant say enough about how great she is and I hope to always have her as an insurance agent!!!

grismaily jerez Not helpful at all

yvonne spinelli I had the opportunity to meet Bill today when he went out of his way to help my daughter. Very much appreciated!

Deborah Goyette Super insurance agent. Very helpful. Always willing to go that extra mile to help people out. I would not use any other insurance even if they promised to save me thousands. Cant got wrong.

nicholas morabito I have been with Laura Mortifolio here for 10+ years. When I came to Laura she found multiple areas we were not actually covered and rectified those for not much money at all. Between commercial liability, commercial auto, private home / home owners / auto and umbrella policies, there is nothing Laura cant provide, she even helps handle our workers comp through NYSIF. She stays on top of stuff better than anyone weve ever dealt with. HANDS DOWN if you need insurance come see Laura.