Greenpoint Insurance Brokerage - Brooklyn (NY)

Vytas Knygnesys Now that we use the talk part of our phones less often, one never knows how a service call will go. How many prompts will I have to go through to get to a person? Once there, how efficient will the process be? My insurance transfer process was a breeze! Phone answered promptly, and Graces support and efficient processing of the details needed to support my insurance transfer from one State Farm state to another went smoothly.

Dillon Rowan Had to get my DOT filings corrected after an audit flagged gaps in my coverage. Royal Service didn’t just rewrite the policy, they actually reviewed what caused the issue in the first place and helped clean it up for good.

austin schecter Rob was very friendly, informative, and efficient. I can tell Kevins office practice and staff are quality. I appreciate a personable staff whenever I reach out, and they are always prompt.

Miura Wiley I had a great experience with this agency. Rachel was incredibly responsive — quick to answer all questions and made the whole process smooth and stress-free. The pricing was also better than other quotes I received.

Mark Hines Whiting Insurance is a blessing that we never fully realized until the day of our house fire. We knew that Bruce and the team were thorough and professional for the eight years that we went without a claim, but when tragedy struck us in the middle of the night, we saw the depth of knowledge and attention to detail that came from Whiting Insurance. While our house was on fire, I turned to my wife and said, “Call Bruce; that’s what he told us to do.” After the fire was out, we received a call from Bruce that was filled with compassion and a career’s worth of knowledge. He walked us through each step of the process, coaching us, educating us, and encouraging us. We would get a call every few days from Bruce checking in on us to see where we were in the process. I remembered one occasion where Bruce answered the phone while on vacation and talked with us for a few minutes before he told us he was on vacation. That showed us the dedication he has to helping get people back on their feet. Any time we had questions about our policy, Bruce would comb through the fine print of the policy to ensure we were set up for success. Thanks to the diligent work of Whiting Insurance, we were able to get a brand new home built in the same place where our house burned down in LESS THAN A YEAR! We can’t thank Whiting Insurance enough for their help in restoring our family’s home. It’s hard to even imagine the difficulties we would be navigating without their guidance. From our family to the Whiting Insurance family, THANK YOU! We are forever grateful, and just know that you will forever be a part of our story!

Laura Lee Sanford Terry Strauss provides quick, courteous and professional service. His knowledge of the insurance business is optimal. Terrys best quality as an insurance agent is offering sound advice to questions about policies - his top priority is his customers best interests and not making more money or increasing the costs.

Shell Ive been a customer for many years. Once they had professional, excellent customer service but those people are long gone. Club agency was informed when I called my insurance company to update my phone number. Im also shopping for other insurance but the company isnt writing any new policies in my area. Instead of having the common decency to call me, someone at club agency wrote up a quote (guess-timating numbers). I noticed the email well after their 5pm closing time. They are closed on weekends. People think they are a division of AAA and it helps them get new customers all the time. They are an independent agency.

Gerald Sturgill Lena was super helpful, friendly, and very knowledgeable. I had concerns and questions about starting a new policy for my vehicle. She was able to listen to my concerns and address all of my needs. She is an all-star and so wonderful at her job. I had switched from Progressive after they started providing me with worse service, and I was reluctant to switch, but she made the process so easy, and I was pleased with everything.

Sami Leigh Karen at the Reis Group is amazing! We couldnt find anyone to insure our home during a difficult time and she had us an insurance quote within just a few hours! It really made our whole situation better! Fast and friendly service!

michael cousins Great help