Families First - Elizabethtown (NY)

Kristen Smith Had nbt bank senice I was 6 years old my mom made a kids account for me so when I turn 18 it would help me with collage funds. So when I was 18 made new account as an grown up started having a Debt card and using it. it save my life because my cash keeps being stoleing so everything on card around. I carry that card in my hand 24/7. Also love nbt online banking helps me to know how much I can spend tell u how munch in your card. Only problem people like to hack my account. But I guess it happens to everyone not sure what to do about it. Also Like how bank texts and call To tell me if there there a hacker trying to use my card. Staff is friendly. The staff there takes time to help u out.

Gloria Cahalan Always wonderful. Never a problem. The staff is terrific.

Philip Fardig I am very satisfied with the honest Integrity, Knowledge and Friendly Personality, easy to work and relate too, I am confident and at peace knowing my familys financial planning is completely covered for the next chapter in life.

Candy Corn I called this office because I wanted to change my federal income tax withholding, and I wanted help with the W-4 form. I made this very clear when I scheduled the appointment. I showed up to the appointment with all my documents and was told by Amy well nothing is standing out as looking off and she wanted to file my taxes first and then we could change my tax withholding. She didn’t file my taxes at that appointment she said she would call me when they were completed. Over a week later I receive a call that my taxes were completed and to come pay the invoice. I inquired about the W-4 form and was given the run around by the receptionist. I showed up to pay the invoice and explained the W-4 form was the purpose of the appointment. She explained Amy was busy with a client and couldn’t talk to me right now. I have called this office multiple times and I always get the run around, “Amy is busy filling taxes.” It has been over a month since I have last called the office, and I have not received a call back. I could have dropped my taxes off at H & R block, I went here because I needed help changing my tax withholding. It very sad that people continue to run dishonest businesses.

susanne cianfoni Mike is wonderful!

Angry Boomer Im a small time investor but they treat me like a millionaire! Ray K. is an amazing advisor. He will just call me out of the blue at times just to see how Im doing and give me a run down on my portfolio. (Even though I started with less than 30k). He saw me through the pandemic thus far taking me from an initial loss of around 6-7k to a 30% gain over my original deposit! (Results may vary). He always returns may calls! If you pulled your funds in the midst of "pandemic losses" you made an amateur mistake - dont blame Poppy, blame your self! Ray wasnt afraid to call me and tell me about the initial losses. He told me to sit tight which I already knew having watched people lose money during 911 because they withdrew it in a panic. Anyway five stars to Poppy and especially to Ray - Thanks!

A Romano Great company and wonderful customer service!!!!