1 /5 Sergey Mineev: I strongly advise against dealing with this insurance company. Due to incomplete information provided to me, my insurance policy unexpectedly increased from $4,000 to $10,000 — a $6,000 difference. This is absolutely unacceptable. Be very careful: make sure to verify all details in advance and read the terms thoroughly. This kind of experience completely undermines trust in the company.
Reply:
Thank you for your reply. I understand that the premium is based on payroll, but the issue here is that the information provided at the time of binding was incomplete or unclear. Had I been made fully aware of how significantly the premium could increase, I would have reconsidered or at least planned differently.
A $6,000 jump is not a minor adjustment — it’s a drastic change, and it should have been clearly communicated upfront. Transparency is key in building trust, and unfortunately, that was lacking in this experience.
I hope this feedback helps improve your communication with future clients.