Chemung Canal Trust Company - Cortland (NY)

Gary Langton Despite a rocky start with MHVFCU where my customer service experience was less than stellar, Theresa Higgins took charge of the customer service issue to go above and beyond to resolve my issue. She went out of her way to stay with me while I confirmed my problem was resolved and even later followed up with me by calling me to ensure I hadnt experienced any further issues. Theresa is a credit union superstar who I give an A++ for customer service in this impersonal world of AI bots and AI-driven automated customer service engines that are more frustrating than intelligent! Kudos to Theresa and MHVFCU for their commitment to customer service.

Tracy Tyler They are so sweet and willing to help...all of the girls LOVE my service dog!! My Lil Finn has captured their hearts!!

svilen vasilev As someone who has dealt with many banks, this one is by far the best! The management and staff are incredibly accommodating. I not only feel welcome, I also trust that I will be taken seriously and treated with respect! Special thanks to Olivia and Carol!

Jamie Andera I just want to acknowledge an employee. Hoping that Chelsea Robinson gets the credit she deserves. She is a professional and also compassionate. In this day and age its refreshing to work with a person and an establishment that excels in customer service. Ms. Robinson exemplifies this and more. I would like to commend her and if she were my employee, Id give her a raise, a promotion or at least take her to lunch! Thank you again Chelsea.

Daniel Caedmon Good place for blades and Star Wars stuff. Done business multiple times with 100% satisfaction. Great staff. Will do business in the future. I did 2 Medieval helmets on layaway. I just finished a Star Wars layaway.