Community Bank, N.A. - Watkins Glen (NY)

1 /5 Sunman Matt: Over the past 3-4 years my wife has been through hell and back with some of the dumbest excuses and laziness I’ve ever heard from a bank regarding a mortgage or just general tasks. Rude, disrespectful and always trying to stall or make things difficult that typically at my banks are almost a seamless process. Stay away from this bank, they give two cents if your lucky of your business.

1 /5 Damian Brando: The service in the physical bank is always nice but it is HELL online!!! 1. Your card WILL be blocked for bullshit reasons like card issuer rejection at local restaurants, or fraudulent activity when online shopping. 2. The representatives or customer support always take 5-10minutes responding with pre-made texts between each message. 3. Even if you confirm there is no issue they will still wait you out of their working hours. I was just left on read for over 30 minutes and havent been able to use my ANY of my money for 3 DAYS AND I STILL CANT!

1 /5 Brad Golden: with. My primary bank is Chemung canal, small local bank, never an issue. I also have a shared account with Elmira savings bank that was unfortunately purchased by community. I deposit a portion of my paycheck into this shared account now owned by community. My name is not on the account. Do not get me wrong, I appreciate the security measures and do not argue with employees. However, I can validate 100% that my money goes into this account, have signed documents,etc and they always refuse to cash checks. The excuse is they cannot discuss it with me however funds are 100% in the account I can even access the online account to verify. This was never an issue when it was ESB as they were local and we all knew each other. This bank is not user friendly and I suggest you look at other options of you are opening a new account. I will be discussing a change with the other account holder so that we can avoid future headaches ourselves. I should also mention I dont think half of the employees understand that they purchased ESB and as far as I am aware ESB checks are still valid at community bank. Local banking is still better!

1 /5 Ariel Morrison: I have my mortgage with this company because they bought out Elmira Savings and Loan. They were late many years with tax information and do not send yearly payment statements or anything of the kind. Its the worst communication and reporting I have ever experienced with a loan and surely all about limiting their costs. I have to call them periodically to receive information on my account status; otherwise my bank payments go to a black hole; and I receive no acknowledgement they have received my payments.. You wont hear from them for years unless you contact them. In my opinion a yearly report should be sent. Today I was delayed getting to the bank and so I went to see if I could pay online. Sure enough they have a 1-800 system with a cost involved. You call the 1-800 number and I agree to pay by check or by card. Only after the whole thing was completed did the system then announce (far too late to cancel) that it would wait an entire day before they would process the payment; which will now be late. Some time ago, they mailed a refund to me instead of paying my account as intended. I have told them several times over the phone to apply the money to my account. Now 6 months later I get this letter claiming they are waiting on me over this matter. I dont recommend this bank for a mortgage unless you already bank with them because the service is terrible. I believe there is a purposeful effort to make it difficult to pay them; all in hopes to find ways to charge you more for the non-service they are providing.

4 /5 Tracy Tyler: They are so sweet and willing to help...all of the girls LOVE my service dog!! My Lil Finn has captured their hearts!!