Chauvin Agency - Plattsburgh (NY)

H Yeager One of my longtime customers was recently visiting friends in Norwich and had a problem with the key fob in their rental vehicle. It wouldnt start the vehicle and they were stuck. The rental car company was no help, and neither was the company who arranged the rental for them. On a whim they called Wayne Emmons State Farm to ask for help. Wayne and a team member picked them up and gave them a ride to a local Chrysler dealership and they replaced the battery in the key fob without charge! It is so refreshing that Wayne provided such Good Neighbor service to my customers in a time of need putting service to others before self. Thank you for the amazing compassion and service Wayne!

Jennifer Niemann J. Hoffman Insurance has been incredible from the very beginning we started using them. Vicky, Jason, Lisa and Shannon have helped us tremendously with our policies for our vehicles and our business. Their professionalism and personal touch truly stands out. I’m so grateful for all that they do their and will gladly recommend them to anyone looking for top-notch insurance service.

Sharon Stroud Knowledgeable, personable. Found me $400 a year in savings on my auto insurance.

Michael Falzoi Marie was an absolute lifesaver after my minor car accident! Even though it was near closing and I wasnt her client, she immediately helped me file a claim with the other drivers insurance and offered invaluable advice on next steps. Her integrity truly shone when I offered to switch my business to her, and she politely declined, not wanting to poach another agents client. That level of genuine care and honesty makes me confident shed be an outstanding agent for anyone

tim ross Before we moved to Geneva I contacted JAC and Lexi managed every piece of our transfer of different policies from our current home to our new one. She worked closely with the agent in our own home town. Even he was impressed with her level of service. We have great insurance at reasonable prices, but most importantly I have the confidence that when I need help, we will again have the absolute best of service.

Brian Saltzer Very unprofessional company and atrocious customer service. Farmers never paid out a claim for missed time from work and never covered there portion of no fault medical payments. I cannot recommend Farmers insurance.

J Louis Allstate is a good company, but Joe and his team make it great. They answered all my questions and made changes based on recommendations. I left knowing I was in good hands. No pun intended.

Ronald Knight I was introduced to Charles in May 2025. From the beginning, he was courteous and a pleasure to work with. It took me a few months to find the right vehicle, and Charles was there every step of the way. He was informative, responsive, and helped me secure the optimal auto insurance that best suited my needs. Charles presented options that not only maximized my savings but also aligned with what mattered most to me. I won’t say it was a pleasure working with you—because that would imply this journey is over. But as you mentioned, youre always available when needed, and you focus on building long-lasting customer relationships. Thank you for the great experience, Charles. — R.J.

Brian Burge Ive had State Farm for about 5 years with Thomas X. Loughlin and it has always been a great experience. Gina is very nice and responsive and always handles everything for us quickly and correctly.

sarah gilchrist I’ve been with Becky and her group for many years for auto and renters insurance. They are the absolute best! Always a personal touch that goes well beyond most companies of today. I can’t recommend them enough!