Barber Insurance and Real Estate Services LLC. - Colonie (NY)

Clayton Grant For a large company that is concerned about customer service MET life has proved to me that there is NO sense of urgency to help their clients in their time of need. It has taken 6 weeks to process my short term disability claim. I have been told that more documentation is needed time and time again and that faxes have not been sent/recieved and my case manager has blamed my health care provider for not sending documents after I stood there and watched them send it. 7 times this has happened. Unless something miraculous happens I plan to drop MET insurance as soon as this case is settled, and tell everyone I work with of my experience and that they should consider another company for their insurance needs. I have tried to be patient and let the bureaucracy play out, but it seems that this approach does not work either. Also, it seems that actually calling their clients back after leaving several messages is just simply to much to ask.

Hood Blaster Definitely recommend them! Great customer service!

Claudia F I obtained auto insurance through this agency, and I would like to commend Andrew for his exemplary service. He provides thorough explanations and addresses all inquiries with clarity and patience. Additionally, he demonstrates a high level of attentiveness and is consistently available when assistance is required.

Trudy Wronski I enjoy dealing with Max at State Farm. He is always pleasant to talk to and very helpful with my insurance needs. He provides excellent service!

Todd Ridley The family had a tree come down on our barn. I worked with Randi Kincaid at our State Farm office and she was very helpful on all our questions and helping me get all the information I needed to submit claim. Randi kept me updated on all information. She is an asset to that company.

kamal Salfarlie My experience with Ms. McLean and her staff has been above my expectations as a homeowner. Here are 2 of many positive experiences I have had. 1.) At the time, I had Homeowners Insurance with Farmers trough another agent and after reviewing my policy, instead of trying to offer me a policy through her company, she encouraged me to keep my existing policy with Farmers. (Honesty and Trust) 2.) There was a fire in my tenants apartment and she immediately she was able to advise me on the best next steps and recommend an Insurance damage assessment team who worked for me. She also contacted them so I could receive their best compensation rate. They responded quickly and I received more than enough to repair my home. This is the type of Insurance Agent we all need!

Hunter Holliday The office is always there to help you. The customer service is what makes me want to do business with them. Their knowledge is exceptional.

Kimmy Harvey Best insurance company. So helpful with all customers needs. The staff there goes above and beyond for their customers. If you need insurance call the best....W.B. Payne Co Inc

Shannon Lawrence Excellent experience with Elizabeth and Tom. Changed all of my insurance coverage to State Farm. Auto, homeowners, atv/utv and motorcycle with a savings of over $500 on my policies. Thank you for making the process easy, I emailed Elizabeth and always had a prompt response to questions and changes. Elizabeth and Tom are super friendly and professional, policies were explained in detail at the office when the papers were all signed, I will highly recommend them to friends and family.