Amica Mutual Insurance Company - Albany (NY)

1 /5 Catgy: Worse car insurance I’ve EVER had!!!! NEVER calls back/communicates when you have a claim. VERY CHEAP when it comes to your repairs !! Took them months to adjust my claim and still got it wrong! I’d never get this insurance again !!! Update!! Instead of helping the customer they’ve decided to investigate my claim because I’ve left a negative review! That’s the quickest they’ve worked my entire claim Is when it’s beneficial to them !

1 /5 Kelly Sauders: I’ve been a customer since 1997. Had an accident 7/23 (rear ended by a tractor trailer) and am still waiting to hear the decision on my car. Over $32k in damage and the shop believes it’s totaled. The communication from Amica has been atrocious. My assigned claims rep won’t return calls. I can’t even easily get a supervisor on the line. They also botched the tow (from PA back to NY) due to poor communication with their preferred outside company. I’m furious and will be shopping for a new carrier after this. Past customer service was usually excellent. This is awful beyond words and unacceptable.

1 /5 george ryerson: DO NOT INSURE YOUR HOME WITH AMICA They will do EVERYTHING they can to NOT pay you a fair settlement ESPECIALLY if your house is a total loss. And after they make you insure your home for the amount THEY say you need. Total FRAUD

1 /5 C S: We called about a home insurance quote. The person we chatted with on the phone was extremely rude and insisted our house evaluation was almost 4x more than its actual value. Ridiculous. Bye.