Bank of America Financial Center - Lansing (MI)

1 /5 Robert Bollinger: Teller had me there 20 minutes waiting to tell me she cant cash the check after the machine had already counted and spit out my money and she had already ran it thru thier machine that stamps it. The worst branch I have ever been to I go to the branches in detriot all the time and never have I had a problem

1 /5 Terry Boyer: This location is horribly inconsistent pertaining to hours. They have a little sign on door now that says closed at 4 pm. Many time the lobby is closed and only drive through is open. Other times the drive through is closed and only the lobby is closed . They usually only have 1 teller assisting clients and as a result lines are common. Often they have a manager asking everyone in line if she can help by using the ATM. Nobody ever says yes. If they wanted to use the machine they would instead of being in line. Better use of manpower would be having another teller. I use many banks in the area and bank of America is the worst. As soon as I can pay off my accounts Ill be done with this bank.

2 /5 Stephanie Lasher: This was a better location when Danielle managed it. We worked with Jason today who was not knowledgeable about internal transfers and kept trying to correct me. We figured it out and yes, you can do internal transfers between bofa accounts without zelle FYI. I do appreciate they were able to help as a walk in to fix the debit pin, but if unsure of a process maybe you shouldnt talk over people and tell them "I dont know what to tell you" I have 2 business accounts, 1 personal, and have also referred several people/businesses with active accounts. Maybe a emotional intelligence training would help with learning how to properly communicate with customers?

5 /5 Lou Ann Ball: This was my very first visit to Bank of America. I have done everything on line before. I had a large deposit to make and I had it all itemized, checks signed, cash counted, deposit slip made out. Every thing went smoothly, and quickly. I had one car in front of me. The teller was very polite. I gave her my driver license, and i expect this with a large deposit, and never being there. Overall, it was a wonderful experience!

1 /5 dustin holshoe: The worst business to do banking with if you own a business