Genisys Credit Union - Shelby Township (MI)

1 /5 Jessica Day: I had an unpleasant experience here my very first time in this building. I advised the front desk guy with dark hair and glasses that I wanted to cash my check with a smile and I was very nice about it. He greeted me in a very nice tone and was eager to help however he stated to me “ I’m sorry you have to have an account with us to cash a check.” He then double checked with his colleague who had blond hair & she smiled & re-assured him. Of course I wasn’t distraught behind their policy I was fine with that. But if that’s the case why didn’t they ask me if I wanted to open an account and then the woman leaned over very slightly and saw the writing/coloring and said oh it’s from the treasury that’s a refund. She assumed because it was tax time that was my refund, little does she know that was some of my 401K from my government job. As a federal IRS employee I am truly disappointed at my experience, I left feeling slightly embarrassed by this, they assumed since I was a young woman of color wearing sweats that I wasn’t worth the ask I guess. The team there needs sensitivity training & to promote the brand itself better.

2 /5 angelina sanchez: Honestly, I’m so disappointed in how my experience went today. I have multiple accounts and loans through Genisys and went in today to open up a share account with my sibling and I got asked if we were a citizen. Before this her attitude was just nasty like she didn’t have time to help us. Maybe they need to teach this employee not to be racial profiling someone because of the name. Mined you she had all my info and ID. Not all employees are like this there just Diane. I will be working with someone else next time.

5 /5 Brianna Barnett: Natasha and AnnaLiese are absolutely wonderful to work with! We live out of town and they make everything effortless.

1 /5 J B: Very rude employees. I made a deposit into my savings account. When I get home I notice on my app the lady deposited my money into the wrong account. I drove back to the bank for the second time and spent a half an hour waiting for the bank teller to figure out how to solve the problem. When I asked what the problem was and why is it taking so long I got an attitude from him as if I’m the jerk for asking a question. I didn’t receive any apology and got treated like I was the problem for coming back and asking them to fix their mistake. I literally dread having to go inside this bank and dealing with whoever’s inside

5 /5 Cheryl Gefrerer: My Daughter and I went to this branch today to sign for her auto loan. Diane was the loan officer who serviced us and she was amazing! She went through everything in great detail. She explained how to use the app to make payments, how to qualify for a lower interest rate/payments in just a few months and was also able to get my daughter a credit card with a decent credit limit! Diane went above and beyond what we expected. You can tell she really cares about helping her customers! Genisys this rep is a keeper! Give her a raise!