Zales - Baton Rouge (LA)

1 /5 Cindy Chapman: Just the worst. Bought a ring, needed an arthritic shank put in. Took 3 months to receive it and the shank broke and a diamond fell out the same day. Sent it back out for repair and its now been 2 months and they cannot give me an update because its an " email" only repair facility. My ring was purchased in March and I have now been paying on it for 6 months and no ring, no answers, no compensation and no promised callbacks. Avoid at all costs! You get plenty of excuses, but no solutions. I have dealt with the manager, assistant manager, and clerks. On top of all this, the $1200 quote for the shank was approved without even presenting it to me first, BUT I had to pay for it. I do not know to this day, who approved it at the store. Must go towards their sales quota.

5 /5 barbara holbert: It was a pleasure to meet someone to take their time. And I appreciate her patience and business. I haven’t had that kind of service in a very long time. Diane Landry was a great pleasure to work with. My husband and I appreciate her so much.

5 /5 Roderick Stephens: Paula was absolutely amazing! Her service was truly 1 of 1. She met our needs and more. Talk about an unforgettable experience she gave me and my wife! Thanks so much Paula

5 /5 LaToya Oubre: Very good customer service explained everything and was very detailed.... Nice job

5 /5 Victoria Carlin: Mrs. Lakesha Conrad was the absolute best to work with. She would bit stop until we were satisfied during our visit to the store. She spent so much time trying to locate my old account, and tried so many different ways. She got it done. My anniversary trip to the store today was the best yet. Thank you so much Mrs. Lakesha!!! We appreciate you.