Shelter Insurance - Leonard Doughty - Shreveport (LA)

BaMn IgNoRaNcE 5 star cause I pay 140 for liability If anyone can find me cheaper Ill drop 5 stars to 1 and give someone else 5 stars Because honestly thats what its all about

BT Jones I will tell it like it is. 1. The owner is polite and cordial. 2. Meghan at the front and Jess, works remotely and the rest of the staff shows excellent professionalism, polite and very detailed and patient. They really go above and beyond to help you. 3. I have but just 1 complaint. It is directed at the recent change in operations at HQ and IT. That is, you should be able to click pause or unpause for a month, or however much time you need. This is not directed at the agent or his staff. 4. I like the fact the agent and staff also tell it like it is. There are no hidden rules or fees. I would highly recommend this agency and State Farm as a very clear, affordable auto insurance company

Jessica Lacombe Wade handles several insurance policies for myself, my family, and friends. He has a sense of urgency that I can truly appreciate in this line of work, along with comparable rates within such a tough market. Wade is professional and personable. We appreciate all of his hard work that he does on our behalf!

Emily Friis Fred is just awesome! You want find a person were ready to fight for you and keep you updated at every turn.

Michael OReilly Customer-focused The vehicle insurance firm distinguishes itself by giving special attention to our demands and ensuring that we have the right coverage for our unique situation.

Gabriella Gauthier Joshua Rose was very friendly and professional. He took his time with us! And I’m so glad to have had him as a representative.

Jamie Jones Misty is amazing!! She is Johnny on the spot. You need something she gets it. I’ve had several policy’s through different places and will be moving everything to Bonano. Out of 4 places she is the only one that calls before a policy is due to make sure we remember. Just a great place for regular or commercial insurance.

jarvis marshall I am extremely disappointed with my experience with Progressive Insurance. They blatantly lied and falsely claimed that I signed up for their Snapshot program, which I never agreed to or authorized. Despite explaining this multiple times, both the customer service representative and the manager refused to listen or acknowledge my concerns. It’s clear that customer service isn’t valued at all — I felt dismissed, ignored, and outright brushed aside. Their entire approach feels like a complete disregard for their clients’ needs and honesty. This situation has caused me significant inconvenience, forcing me to start the difficult and time-consuming process of finding a new insurance provider. The lack of accountability and transparency from Progressive has left me feeling frustrated and betrayed. It’s obvious that there’s some level of collusion or at least a systemic failure within their team, given how everyone seems to give the same dismissive attitude. I would strongly warn others to stay far away from Progressive Insurance, as they cannot be trusted and their customer service is utterly unhelpful. I am giving them zero stars for this experience — they have truly lost my trust and respect.

Louis Clinkscales Levi was such a great help to us,he answered all our questions and gave us assistance when we needed it. Great staff