Monumental Life Insurance Co - Houma (LA)

Lynn H This has to be one of the best customer service experiences I’ve ever encountered with an insurance agency. From the person who answered the phone to the person I got transferred to. They made small talk with me about my day and my upcoming vacation while they were waiting for their system to upload my request. Told me I would have the information the next day and I did NOT have to follow up with them. Just as promised, it was sent to me in a timely manner. In a day and age where customer service is severely lacking, it was an absolute pleasure speaking with them and interacting with them to complete my request. Great great GREAT job! I will absolutely recommend this insurance company to anyone looking. Keep up the phenomenal job!

Ashley Combs Ron was absolutely OUTSTANDING! He helped me understand what I needed for my insurance and renters insurance, without trying to over sell like most companies do. He completely tailored my policies to my needs! Such a great experience! He was also very kind and respectful, which seems hard to find these days. I am so excited I switch to this company!

Rochelle Hernandez We spoke with Bobbie Leblanc and she was very helpful and gave us a really good rate for our insurance. If you ever in need of auto insurance I recommend you ask for her so she would be able to happily assist your auto needs. Thank you Bobbie for your help and amazing customer service!

CL. SANT Prices are fair and good service ☆☆☆☆12

Jason McGee This review is for a few years ago. They were very friendly and made me comfortable. I was given different options on insurance for my new home. I was told to only go with them if I didnt find a better policy with my current insurance company (bundling with auto) or elsewhere. I totally respect that. Even though I didnt do business with them, I will in the future if the need arises.

dug abear Went in to update address on my license, update address on wifes license, plus hers was expired, and to register a new car. Was in and out in less that 30 minutes. A+

Chef BC Cherry Letter of Praise for Claims Adjuster Keshai Marshall Farm Bureau Insurance 8640 Business Park Dr Shreveport, LA 71105 Dear Farm Bureau Leadership, I am writing to extend my heartfelt gratitude and praise for the outstanding service provided by Claims Adjuster Keshai Marshall during a recent and devastating experience. Following a horrific home fire that caused extensive damage to my residence on Brookbriar Dr. in the 71107 zip code, Keshai demonstrated a remarkable level of professionalism, efficiency, and compassion. From the very beginning, she treated me with the utmost respect and care, handling my claim as though I were a member of her own family. She provided clear, detailed information on what I could expect from Farm Bureau and guided me step-by-step through the claims process. Her ability to explain the procedures in a transparent and reassuring way helped me feel supported during an otherwise overwhelming time. Most importantly, Keshai ensured I understood the assistance Farm Bureau would provide regarding my displacement after my home became uninhabitable. Her responsiveness, empathy, and dedication to her work brought me peace of mind and confidence that I was in capable hands. Keshai Marshall exemplifies the highest standards of customer service and professionalism, and I am deeply grateful for her commitment to her clients. Please recognize her for the exceptional work she is doing—she truly represents Farm Bureau at its very best. With sincere appreciation, Rosie Brown Brookbriar Drive Shreveport Louisiana

Andres Marylou It was good, fast, very communicative, Carla explained to me with detail every important aspect of my insurance policy. Id recommend Visiting Ideal insurance, LLC and of course asking for Carla. She showed patience, good comunication skills, and she even helped me looking thru the system for a cheaper policy, which is a plus. I got what i was looking for, even better. Tyvm.

ariel dugger Jessica is such a blessing, we bought a new car and we were covered before we were ready to leave! She always have our backs!!