Lovisa - Baton Rouge (LA)

1 /5 Monesha Miller-Becnel: I walked in and was in the store 5 minutes. I didn’t get a greeting or anyone asking if I needed help. Mind you, I’m the only one in the store. When you’re selling a costume jewelry bracelet at $20 at least make it worth it with customer service. I walked straight out and across to H&M. Don’t spend your money at places with rude people. This was 5/15/25 at 4:20pm

1 /5 Brea Murphy: None of the employees know about the product. “They just sell the jewelry and do piercings” before I could leave the item that I spent $23.00 on literally broke in my hand in front of the clerk. I was not offered a refund for the poor quality of product or service.

1 /5 L C: I agree with all the 1 star reviews the people that work here are very dishonest and thieves. I’m shocked this place is still open. NEVER buy anything from this store, just walk past it. I should’ve looked at the reviews b4 purchasing, but they will reap what they sow!

1 /5 Kimberly McCray: I wish you could give zero stars because one is too generous. I brought my daughter last week to the mall to treat her she picked out a silver necklace with her initial on it the sales lady asked if she wanted any earrings I said sure if she wanted some. I really wasn’t paying attention I was more focused on my daughter the total was $50 but I was fine with it if she wanted the items. We get to the car and she kept looking at the earrings and receipt she was confused how 2 items came up to that price that’s when I realize the girl upsold us a $30 multipack of earrings and my child really only liked one pair on the card. I told her no big deal I’d just return them and told her stick the receipt down in the bag. Today after work I walk in and asked to return them the dark skinned black associate very flatly said “no refunds it’s on your receipt” so I’m blindsided I’m like okay so my $30 is just gone if she doesn’t want the earrings? Her response was yeah I guess so. I was like okay I won’t be shopping here. As I walk out I look over the receipt. At the top it says within 30 days but further down said no earrings can be exchanged or returned so I return and asked how does it make sense if we got them a week ago and she never wore them or took them off the packaging. The same girl who sold them tries to yank my receipt out my hand very aggressively yelling at me she’d read me the receipt I had to keep standing back because she was in my physical space very aggriessive and hostile I was on the phone and my friend was asking what was going on why was she acting like that. I left and went to mall security and filed a complaint. That was so unnecessarily rude and unprofessional and crazy she remembered who I was and that the transaction was for a child but was being completely combative to a point where had I not been level headed it would’ve escalated. People like that shouldn’t be employed at your stores furthermore if the jewelry is unworn or opened I don’t see where you can’t get a return especially still within the sales window. Terrible horrible customer service and shopping experience.

1 /5 Carlas Pretty: Good afternoon, I went today to return the earrings and the same sales rep was there. She was very rude and aggressive. She kept saying that returns and refunds were not allowed. I showed her the email authorization allowing me to return the earrings And she kept reading the email and saying that “I didn’t have to do a review, and she didn’t see where she lied” I told her exactly how she she lied to me in stating that the solution was 20 dollars but the earrings were free. She was visibly annoyed and upset that I was doing the return and confronting me with a few customers present regarding the review that her boss had told her about… this was just a horrible experience and I feel like I should be posting this same email to the internet so that Mia doesn’t con anyone else out of purchasing earrings when the solution it comes with the piercing service. If you go here to get your ears pierced the solution comes with the piercing. Do not let Mia or Mya tell you that you have to purchase anything in addition to the piercing service that you are paying for. I specifically asked her did I have to buy the additional earrings and she told me that I had to, it’s my fault for not reviewing the online receipt but I was there getting my granddaughters ears pierced and that was more important at the time.. when I did review the receipt and realized that Mia had lied to me I immediately reached out to the company to address the issue and they authorized the return. I would probably suggest Clair’s so that you can return items with ease and hopefully a better overall store experience. Because of Mia I HAD to warn others with a review