1 /5 Roy Andris Foster: Please beware ***we were referred to this location 9478 Mansfield Rd. Allstate Insurance by a friend and now we see that it was one of the worst decisions we have ever made. We have storm damage done to our home this spring and summer. The inspector came out to inspect my home. The adjuster who reviewed my claim name is Hakeen. The inspector marked and founded damage to the roof. Hakeen (the adjuster) rejected approval of damage to the roof and payment amount to get the roof repaired. He was the hardest person to contact. He would leave a message, once you try calling him back, you can never get him. He would ask us to call at 9am, from there he would put his voice mail on saying" Im on the other line leave a message". He would return your call after hours and once you call him back his voice mail would say" if you have reached this message, after hours, your call would be return on the next business day, It took almost a week to speak to our adjustor concerning our roof and / or property damage. He never returns calls; he doesnt care anything for the customer. He is rude on the phone with a I dont care attitude. He personally is dry and unkind. I was very surprised that the type of person with an attitude like this works for Allstate. When you hear the name Hakeen, run. My wife and I will be leaving Allstate along with some other friends that we referred to Allstate. This location wont be there when you need them or have a disaster, Hakeen made it clear, hes not here to talk to the customers of Allstate or help them in no way. I see and understand now why their ratings are low in customers service 3.3.
