1 /5 Brad: On Feb 21st, I bought a pair of earrings. The friendly associate offered me a $5 protection plan, I declined. I received a $10 off coupon for new members by giving my number and email.
The next day, on the 22nd, my friend liked the earrings, so I went back to JCPenney to buy another pair using the coupon.
The woman at the register offered me the $5 protection plan again. I said, “No thank you.” She kept pushing, telling me the earrings were originally $124, and I was getting them for $25, so if anything happened, they’d replace them. I didn’t care. Just because they were “$124” at some point in time lab-made gems glued to a sterling silver stud maybe impressive enough to cost $124.
I just liked how they looked.
She rang up the earrings, added the $5 protection plan anyway, and ignored my $10 off coupon while I was literally holding my phone up with the barcode in plain sight I asked her to scan it.
Total came out to $24.
I told her again, I said no to the protection plan and asked her to scan the coupon. She sighed, scanned it, and took off $10.
She looked annoyed, like I was making a mistake by not getting the protection plan on fashion jewelry.
Then she goes, “Well, now I have to void the order to remove the plan and coupon.”
- Alright, let’s do it again.
She rescans the earrings, then suddenly says she doesn’t think Red Box items accept coupons, (even though the coupon worked just fine a minute ago.)
Then she calls someone and asks, “If someone uses a $10 off coupon on a Red Box item, can I apply it?” I hear the person on the other end say, “If it scans, you can use it.”
Now she’s really irritated.
Older woman, maybe early 60s, fully masked, wearing eye protection, light skin, and had a bad attitude.
Macy’s is shutting down. JCPenney is already a mess. I’ll stick to Amazon. At least their prices aren’t deceptive and I don’t have to deal with employees like her.
Not a great first-time shopping experience.
