Hill Insurance Agency LLC - Gretna (LA)

Kelsee Thibodeaux Friendly, great customer service

Marjorie Ambrose I have been with this company for three years. Before Ida, Danielle was always looking for the best price for homeowners insurance while also looking at a reputable company that could handle hurricane claims if such a need arose. Last year, she emphasized the cost of wood was going up, so I needed to increase coverage. The homeowners rate went up, but she emphasized I needed to accept the increase so that I would be fully covered. Well, Ida happened on August 29, 2021. Thankfully, I was fully insured. However, it is was what happened after Ida that will make me a Terrebonne Insurance Agency customer for life. I called Danielle, when the phones began working, and explained that a major expense--house lifting and leveling--was not being accepted or paid for. I also explained several other concerns I had about supplements from my insurance company. Danielle began calling my insurance company and talking to the agent. Later, Tammy took over the claims portion of the company, and she also began emailing and calling the insurance company agent as well--while always including me on the emails and calling me to keep me updated. I got the supplement I was seeking! I can now finish repairing my home! I cannot explain how thankful I am for Danielle and Tammys help with this claim. I have never had to file a claim of this size before--my house had to be gutted, lifted and leveled, and then fully repaired. While other people were calling lawyers, I called my insurance agents, and they worked for me, and were obviously very effective. Clearly, the agents at Terrebonne Insurance Agency truly care about their customers. It is not just something they say; it is a statement that they truly mean! Thank you Danielle and Tammy! You have a customer for life!

Mario London If you or someone you know is currently looking to insure your home, automobile, or both, I highly recommend you pay this agency a visit. My customer service representative Justin Basinger, was respectful, very knowledgeable, and extremely professional. In my honest opinion Justin Basinger is a great ambassador for his agency. He should be given a promotion that comes with a raise, and placed in a leadership role as soon as possible.

Jason Fleetwood My insurance agent Anastacia was amazing, very helpful and knowledgeable. She worked with me step by step, patiently answering all of my questions. She also found me a great rate that saved me $160 a month compared to my previous insurance company. I am very thankful for Freeway insurance and if you need a great insurance rep, ask for Anastacia, you will not be disappointed.

Allison Weatherford Jim Pledger’s State Farm office has been AWESOME for me! They’ve been my insurer since I started driving, and I’ve never been disappointed. Anytime I’ve had to use my policy, it’s been a breeze. From having my car towed after hydroplaning on I-49 to the sad ordeal of losing a vehicle, they’ve performed beyond my expectations. You can feel safe on the road with your vehicle in their hands. Jim Pledger’s State Farm delivers prompt service, no run-around, personable office staff, and agents who are willing to go the extra mile. I’d never dream of taking my business elsewhere!

Paul Buras Friendly informed service. Best rates around. Which is impressive being a nation wide reparable Ins co able to beat the rates of the smaller fly by night companies. Trust me I’ve been with a lot of them.

Alexis I haven’t actually used their services yet, but I just called and spoke to a woman who was so incredibly helpful and nice that I will be bringing my business here. I had several questions and she answered them so kindly and was so willing to help. I called another place and they wouldn’t even take my calls. Would highly recommend Angels! Updating to say I did end up using their title services and notary! The man at the front desk was very helpful and efficient.

willie junius Nice service, good prices and good experience