1 /5 Garrick Williams: I recently had an extremely disappointing experience with GoAuto, and I feel compelled to share my story as a warning to others. My experience has led me to believe that their customer service is among the worst I have ever encountered. I spent nearly two hours on hold and playing phone tag with a casualty claim adjuster, which was incredibly frustrating.
To provide some context, I was driving home from a relaxing visit to the barbershop on my new 2023 motorcycle when I was struck from behind by a driver in a 2020 pickup truck. It felt as though the other driver acted as if nothing had happened. I could have easily become another statistic, with the news reporting a reckless motorcyclist involved in accident, all while I was simply stopped at a red light.
To add insult to injury, the supplemental claims department seemed to operate on a model of issuing the lowest possible checks. When I requested a fair amount, they responded with an even lower offer. Congratulations to GoAuto and Corbett Claim Services for their "exceptional performance"—a performance that felt far from exceptional.
Furthermore, I encountered an individual named Donnie, who I can only describe as rather inexperienced and lacking in knowledge. Its frustrating when younger individuals in this industry are not given enough credit for their expertise; unfortunately, this experience has shaken my faith in finding genuinely good customer service in todays world.
This entire ordeal has solidified my belief that insurance companies prioritize profits over their customers well-being. As someone who works hard to maintain my vehicle, witnessing the decline in its value due to a lack of support from my insurance company has been disheartening.
If you find yourself in a situation requiring insurance assistance, I advise you to seek out a reliable mechanic or, even better, a competent lawyer. As the saying goes, "If you want something done right, do it yourself!"
