Wests Insurance Agency - Gurnee (IL)

Jeanne Mueller My daughter and I have been trying to split our policy for almost 3 yrs now. This last time I thought we finally did it until I received the revised policy a week later. The only thing changed was my address. My daughter is still on my policy, and stapled to our policy was another persons insurance policy revision. When I called the galliger office the person I talked to said my daughter didnt have a policy as her name wasnt in their system. That was what they were supposed to be working on my daughters policy. They were given her information, by her and yet for the 3rd time a fail. The person I talked to said she wasnt the one we talked to a week ago, and yet Im sure it was. Time for a new agent, bye-bye Galliger Im wondering about this other persons policy? An invasion of privacy? Galliger you dont even deserve 1 star!

Barbara Medieros If I could give less than 1 star I would. My husband had insurance with this company for 20 years and paid faithfully without missing a payment. All of a sudden they started withdrawing $613.87 per month out of the account instead of $61.51 per month. When we realized it after several months we contacted Re-Assure America only to be told they insurance term had expired & that was our new premium. They never contacted us or informed us of any change in the premium or the expiration date of the policy. We never gave authorization for any amount other than the $61.51 to be deducted from our account. They are now refusing to refund the money taken out of our account illegally. I will be contacting the State Regulatory Board and an attorney for compensation.

Andrew Bertman I worked with multiple of the employees here while getting quotes/plans figured out, and they were all very nice, patient, and helpful while making sure I was understanding everything.

Jeanette Sadich Working with Kyle Jackson and Sherri, was a great experience. Took care of my insurance needs with a smile in their voice. Very helpful.

Mahym Mahym I needed to add my husband to my insurance and change the address. I have a beginner English, I called your insurance company several times, but your agents were very cold to their work, they did not even want to listen to me, and then I asked a friend who speaks good English, he also called and told me that the agents were cold to their work and advised me to change the insurance company. And as soon as I wanted to change the insurance, your agent Mark wrote to me. He had previously helped me change my address in the insurance. I thank Mark for his professionalism, for his humanity, for his patience. I give five stars only for Mark

Erick Aranda David Vega has been a true gentleman and a scholar. He’s always on point, keeping me updated about my payment and everything I need to know. I truly appreciate his professionalism and dedication—thank you,

Jill Ludwig Belle Prairie has been Fantastic in taking care of their customers. The Insurance adjuster came out quickly to check damage They also got back with me in the time frame that they said. I have used Belle Prairie Insurance for years and they have done great!When I called the new manager got back with me personally and took the time to explain things to me, very friendly and made sure that I got the answer I needed on my claim. I give them 5 stars!!

Rich Perillo I moved the majority of my insurance needs, both personal and business, to John and his team. I was able to save money and his team was fantastic in going over all the policies and giving me suggestions on how to save money and get better coverage. Im extremely happy with John and his team.

Michelle Friederich Professional and helpful